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Cant pair vivoactive 3 with phone. Says already paired.

Former Member over 5 years ago

It was paired but then lost. Removed device and tried to reconnect. Phone can find the watch but fails to connect. Will sometimes get the pin code question. Still fails.

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trux over 4 years ago in reply to brun059 +2

Follow carefully all instructions from the video, it should get you going:

And if not, then use the Sync / Connection Troubleshooting Guide to fix the connectivity problem you may have.
Crastigator over 4 years ago in reply to trux +1

I suspect the original poster, as myself, is indeed attempting to pair through the app. The issue remains. Following the troubleshooting video I have unpaired the watch from the phone and tried pairing…
trux over 4 years ago in reply to Kel.radcliffe +1

Before re-pairing the watch to the phone, you may need to delete the pairing from the Bluetooth properties on the phone, and also you need to remove the current device from Garmin Connect. Only then you…

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0 trux over 4 years ago in reply to brun059

I am afraid I do not understand. You only need to pair any device once. Once paired, it remains paired forever (untill you remove the pairing, or change one of the devices). There is no need to reenter any pin. If you are getting repetivie request for paring then there is something wrong with your setup. Remove all existing pairings from the phone, clear the BT cache, and start anew, carefully following the instructions from the video. Never pair the watch from the BT scren of the phone, but only through Garmin Connect.