If you are telling that the minute & hour hands stopped working, and resetting the watch does not help, then it looks like a good reason to ask the retailer for a replacement watch.
Thank you
3278928 said:Thank you
No reason to thank. However, if you just need to calibrate the hands, then I think this video could help you:
https://www.youtube.com/watch?v=XXc4p6TYbIA