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maps not provided with fenix 6x

I bought Garmin 6X sapphire few days ago from UAE, but the watch comes with no map loaded for the region hence no POI's, routes, tracks or navigation options are available.. i tried to update the maps for Middle east but still not working. i contacted Garmin but i was advised to buy maps for 60$, which does not make sense after paying 1000$ to the watch and since it was advertised with navigation/POI/route features with no exception.
Can you advise how i can resolve the issue please..

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