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My Garmin Vivomove HR isn't saving my tracked activity

My Garmin Vivomove HR isn't saving my tracked activity to the Connect App even though I can view it on the watch under the folder icon in settings.

I tried plugging in my watch to sync to the desktop app but that doesn't work either.

I tried also checking the GARMIN/ACTIVITY folder and there are no FITFILES saved for that activity.

I do not want to enter it in manually as I have spent a lot of money on a watch to do that for me.

I have a friend that has the exact same issue so I am assuming this is a software issue.

0 4063226 over 4 years ago

Same problem. Yesterday's activity is gone

0 4636457 over 4 years ago

I had the exact same issue yesterday and literally tried everything to recover the activity but had no luck.

If there is more than one of us having this issue surely it is a software issue?

0 3212523 over 4 years ago

I have submitted an email support ticket as well so I will let you guys know what comes of it.

0 Former Member over 4 years ago in reply to 3212523

hi,

would suggest to Call Garmin Support instead of using email

most likely a Garmin thingy as user 4636457 found out

lots of tries yesterday with no result

happy & safe sporting