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Vivoactive 3 steps not syncing

Former Member over 5 years ago

On the landing screen of Connect app I can see my step count but when I actually click into it says "no data available"

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Former Member over 5 years ago in reply to Former Member +2 suggested

I will find out later today if the sleep works as I work nights and sleep during the day

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0 Former Member over 5 years ago

I'm having the same issues!! And I don't sleep either I guess!! It won't connect and sync to my weight watchers app either. I'm losing fitpoints because of it. Very frustrating. Hope this gets fixed soon

0 Former Member over 5 years ago

Sync the watch and then delete the Garmin Connect's cache and storage in system settings - Apps.

0 Former Member over 5 years ago in reply to Former Member

Tried but doesn't work

0 pshare over 5 years ago

It looks to me like your My Day stats are from the watch whereas your steps detail page comes from web connect. Are you sure the sync is finishing successfully?

0 Former Member over 5 years ago

I figured it out!!! Uninstall the app. And turn off your Garmin. Re install the app and turn your Garmin back on. Reconnect as if it were a new device. It worked for me. Now my heart rate is back too!

0 Former Member over 5 years ago in reply to Former Member

I will find out later today if the sleep works as I work nights and sleep during the day

0 Former Member over 5 years ago in reply to Former Member

Thanks seems to work but lost history...