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Garmin Pay - Server Connection Issue

Former Member over 5 years ago

Attempting to add a card to Garmin pay is unsuccessful.

Steps to reproduce:

1. Go to watch page on top right of home screen
2. Click "Garmin Pay"
3. Click "Add Card"
4. Click any of the card providers
5. Terms and Conditions window opens
6. Click "Continue"
7. Pop-up appears. Title "Error". Body "We're having trouble communicating with our servers"

Troubleshooting steps performed (none of which have resolved the issue):
- Uninstalled Garmin connect app
- Cleared storage and cache for Garmin connect app
- Ensured app has network connectivity
- Attempted above steps on both wifi and cellular data
- Restarted phone
- Restarted watch
- Removed watch from Garmin Connect, restarted phone, added watch back
- Removed watch from Garmin Connect, force stopped app, cleared cache and storage, restarted phone, added watch back
- Paired watch to a different phone and attempted to add a card on there

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0 Former Member over 5 years ago

Same problem here. I'm really unimpressed with this. Just working out how to remove my Garmin from the connect app.

0 BouncingLemming over 5 years ago

I have the same issue with my Forerunner 945 and my Pixel 2 phone. The Garmin recommendation of removing the Watch, re-starting the phone then re-connecting hasn't helped. My old Fitbit worked fine.

0 HerrRiebmann over 5 years ago

My Garmin Pay worked well for about 2 years.
Then the wallet disappeared on my watch. Restarting the phone made synchronized it back again on my watch.
But since then, it did not work anymore. The Card was there, I could unlock it, but the EC-Terminal did not find it. The exact terminal worked a week before, without any flaw!

So I also removed the watch from my Connect, with the great result: It now disappeard from watch and phone!
Including the Error-Message when I try to add it again: "Bei der Kommunikation mit unseren Servern ist ein Problem aufgetreten", which means "The Garmin-Server did not respond".

0 Former Member over 5 years ago

NONE OF THIS WORKS FOR ME. PLEASE HELPPPPPPP.

0 ryansharpnz over 5 years ago

having same issue - android and venu. Please advise garmin

0 Former Member over 5 years ago in reply to Andrey

Worked for me too

0 8251881 over 3 years ago

Same issue here, reinstalled, reconnected - nothing helps :(

0 HerrRiebmann over 3 years ago in reply to 8251881

The issue two years ago was solved several weeks later.
So I guess you just have to be patient for a while.