Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Losing phone connection

Former Member
Former Member over 5 years ago

Since new vivoactive 3 music software update, when the phone goes out of range the device or connection is lost, the vivoactive fails to connect again after phone is back in range. Even if I restart bluetooth on the phone and vivoactive the phone doesn't connect. The only way to get connection is to pair devices again which is unsustainable and makes the device unusable.

  • Former Member
    0 Former Member over 5 years ago

    Bonjour, 

    J'ai le même problème avec une vivosport et un Huawei mate20 pro. 

    Quelqu'un aurait-il une solution ?

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Me too since I got the Galaxy Note 10+. 

    Any answers from Garmin? 

  • Former Member
    0 Former Member over 5 years ago

    Glad to hear I'm not the only one. I've stopped pairing a few days ago so now it's just a watch instead of a smartwatch.

    Which android version are you running? I've got a PocoPhone F1 with Android 9.

    And has anyone contacted support yet?

  • Former Member
    0 Former Member over 5 years ago

    Clear the Garmin Connect app's cache and storage (you'll loose everything that is stored in the app, so first sync data!) and then restart the application.
    I had such an issue a few years ago, something was stuck in the app and the only solution was to clean it up.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Hi, thanks for the tip, but unfortunately this didn't work.