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Losing phone connection

Since new vivoactive 3 music software update, when the phone goes out of range the device or connection is lost, the vivoactive fails to connect again after phone is back in range. Even if I restart bluetooth on the phone and vivoactive the phone doesn't connect. The only way to get connection is to pair devices again which is unsustainable and makes the device unusable.

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0 5754199 over 4 years ago

Bonjour,

J'ai le même problème avec une vivosport et un Huawei mate20 pro.

Quelqu'un aurait-il une solution ?

0 Dave_Byron over 4 years ago in reply to 5754199

Me too since I got the Galaxy Note 10+.

Any answers from Garmin?

0 KoenH over 4 years ago

Glad to hear I'm not the only one. I've stopped pairing a few days ago so now it's just a watch instead of a smartwatch.

Which android version are you running? I've got a PocoPhone F1 with Android 9.

And has anyone contacted support yet?

+1 R.Peter over 4 years ago

Clear the Garmin Connect app's cache and storage (you'll loose everything that is stored in the app, so first sync data!) and then restart the application.
I had such an issue a few years ago, something was stuck in the app and the only solution was to clean it up.

0 KoenH over 4 years ago in reply to R.Peter

Hi, thanks for the tip, but unfortunately this didn't work.