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Can't Login on Android

2040539 over 5 years ago

Hello, I receive the attached error message when attempting to login to the Garmin Connect app on my Android phone. Password and username are correct.

I called Garmin customer service, who told me this is a problem on Garmin's end with the app. When will this issue be fixed? I need to use the Android app to load my data, not the desktop program.

Thank you in advance for your assistance.

0 Former Member over 5 years ago

Hello. What brand of phone and what version of Android?

0 2040539 over 5 years ago

Thanks for your reply.

My phone's OS is Android 7.1.1.

My phone's model is Coolpad revvl plus c3701a

0 Former Member over 4 years ago

I also experienced this on Android 7.1 after moving the app to my SD Card it apparently purged part of the account entry out of the android account manager when i moved it. this prevented it from re-adding it upon logging back into the device again. I simply backed up my entire device to the Verizon cloud and restored it to factory default. It logged in without any issues after it came back from its reset.