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Garmin doesn't stay connected with the Connect app on my Huawei Smart Plus 2019

Gonbon
over 5 years ago

Hi,

The last days my Fenix 5s plus doesn't stay connected with the Connect app on above mentioned Huawei phone.

When I started to use my phone I read all the tips and tricks on this forum and I used it. My phone and watch did what they were supposed to do.

But now... not possible to get it connected without restarting my phone and watch.

Can anyone help me out?

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    Ça fonctionne niquel pendant quelques heures et ensuite la montre se deconnecte et n'est plus relié en Bluetooth. Il suffit de. Redémarrer le téléphone pour que ça remarche. 

    J'ai effectivement bloqué avec le petit cadena, j'ai autorisé tt dans les paramètres etc etc. 

    Que nenni 

  • 0 over 5 years ago in reply to Former Member

    As tu essayé de contacter le SAV de Huawei, ou regarder sur leurs forums ? C'est clairement un problème specifique à leur OS, et pas vraiment une faute de Garmin.

  • 0 over 5 years ago in reply to Former Member

    ... et aussi - as tu verifié le parametres d'alimentation et de la batterie ? Si ça marche après le rédemarrage, ça me parrait prèsque évident que Huawei coupe les applis utilisantes Bluetooth, pour epargner l 'énergie. As tu essayé de couper et rédemarer Bluetooth, quand ç'arrete à marcher ?

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    Je pense effectivement que c'est l'association garmin/huawei qui s'arrange pas. 

    J'ai essayé de deco/reco le Bluetooth plusieurs fois sans succès. 

  • 0 over 5 years ago in reply to Former Member

    et les paramètres d'alimentation / batterie / énergie ?

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    Fait aussi. Tout est autorisé et géré manuellement 

  • 0 over 5 years ago in reply to trux

    ... et aussi es paramètres de l'écran de serrage, et les paramètres pour les tâches en arrière-plan. Huawei en rajoute beaucoup plus que le standard sur Android

  • Former Member
    +1 Former Member over 5 years ago

    I found one setting in the garmin app yesterday that seem to help. If you in the garmin connect app go into the devices view, and long press on the fenix watch you get several options: 

    abort

    remove unit

    synchronize

    update connection. 

    I did "update connection" where it asks for a new BT pin code. Doing that seem to have helped for me. Now my watch have been connected for almost 24 hours. That has not happened in a very long time for me. I have been doing things that seem to have removed the connection before. Used bluetooth headset and also the connection stayed a live during the night. I hope it will keep working. 

    The other thing I did was to disable the power management for the Garmin connect app in the phones power settings. Not doing that will of course mess things up. But that was not eough for me. Almost every time I had to go into the connect app, and then turn the phones bluetooth on and off for the watch to connect. 

    I really hope this "update connection" really is a stable solution. A bit to early to say, but almost 24 hours i a record at least.

    I have the connect app in swedish so the wording in the menus is probably a bit different, but I think you understand what I mean.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    J'ai essayé cette procédure et ça fonctionne mieux pour l'instant.

  • 0 over 5 years ago in reply to Former Member

    If Garmin is blaming Huawei (or any other phone manufacturer for that reason) Garmin need to resolve this with Huawei. They can not only tell this to individual users. Garmin sells a very expensive device stating that it works with Android. They can not blame one of the biggest phone producer in the world. If the fenix accessorie is not compatible with certain phones Garmin need to step up and refund us.

    Just... no. Garmin isn't responsible for Huawei not adhering to standards.

    You only have to look at people with Samsung Galaxy or Google Pixel phones to see the problem isn't on Garmin's end.

    Good on you for posting a solution though.

    I'd also recommend the post Trux linked to that suggests disabling Huawei's aggressive battery management scheme: https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/151046/solved-huawei-push-notifications