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Garmin doesn't stay connected with the Connect app on my Huawei Smart Plus 2019

Gonbon
over 5 years ago

Hi,

The last days my Fenix 5s plus doesn't stay connected with the Connect app on above mentioned Huawei phone.

When I started to use my phone I read all the tips and tricks on this forum and I used it. My phone and watch did what they were supposed to do.

But now... not possible to get it connected without restarting my phone and watch.

Can anyone help me out?

  • Former Member
    0 Former Member over 5 years ago

    I have the same problem, and it has been going on forever, both on fenix 5 and then after upgrading to fenix 6, i  have a huawei p30 pro

    If Garmin is blaming Huawei (or any other phone manufacturer for that reason) Garmin need to resolve this with Huawei. They can not only tell this to individual users. Garmin sells a very expensive device stating that it works with Android. They can not blame one of the biggest phone producer in the world. If the fenix accessorie is not compatible with certain phones Garmin need to step up and refund us.

    Or better yet, fix this stupid bug.

    The problem is Garmins problem, not us as users of a device that is a phone accessory, dependent on a phone to actually work as intended. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    +1 

  • 0 over 5 years ago in reply to Former Member

    Check your phone permisions, and especially those for the lock screen. Some phones, when going into the lock screen, tend to cut the communcation to all applications, except those expicitely enabled.

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    Déjà fait, ne ressoud le problème que quelques temps. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Idem. Jai tt fait sans succès. Ça marche quelques heures et pas déco. Ça commence à me saouler un peu 

  • 0 over 5 years ago in reply to Former Member

    Esseye le avec un autre modéle de téléphone portable pour voir si ça vient du portable ou non. Je ne crois pas trôp, que c'est à cause de la montre. 

  • Former Member
    0 Former Member over 5 years ago in reply to trux

    Effectivement je pense que c'est garmin ET huawei qui s'accordent pas pour optimiser le truc. Mais en attendant c'est le client qui l'a dans le.... 

  • Former Member
    0 Former Member over 5 years ago

    Même problème avec une Vivo 3 et un Huawei Mate 20 Pro. Les notifs ne passent plus après quelques minutes de connexion.

    Après réinstallation de Garmin Connect, cela refonctionne quelques minutes, puis KO.

    Lorsque Garmin Connect est ouvert, j'ai une notif pour "téléphone connecté". Dés que Garmin Connect est killé, j'ai une notif pour "téléphone déconnecté". Rien ne fonctionne (gestion de la batterie optimisée, lock de l'app...)

    Version Garmin sur la montre: 7.20

    Version EMUI: 9.1

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    J'ai essayé tous les trucs et astuces sans aucun résultat sur le long terme. 

  • 0 over 5 years ago in reply to Former Member

    T'as regardé les discussions listées à droite ? Par exemple ceci : 

    https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/151046/solved-huawei-push-notifications

    Ça pourrait être facilement le même problème. Si non, cherche le mot "huawei" sur le forum - il y en a un tas de discussions. Apparemment Huawei a beaucoup plus de paramètres qui peuvent bloquer la communication, que les autres portables sur Android.