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Garmin Pay SMS verification problem

Former Member
Former Member over 5 years ago

Hi.
From time to time, the Garmin pay wallet content is deleted from both the watch and mobile phone. I figured out that It is somehow related to Garmin Connect Mobile update (some updates are agresive) and I have to live with that. Ok.
BUT. When I add the VISA card to wallet in GCM again, I finish at the card verification page, where there is no any option for card verification (no SMS, no email), but only the short note with instruction to call my bank to reenable Garmin Pay.
Is it normal? Is this problem related to GCM or my bank, which is not able to offer SMS verification? Should I set something somewhere before verification page (of course, I filled card number, holder,...)?
It is really annoying to call the bank one/two times per month. The bank call centre claims it is the Garmin's problem. Thanks.

  • Former Member
    0 Former Member over 5 years ago

    I have the same issue with my Garmin Vivoactive 3. I called my bank and at their site everything is OK, so issue is caused by Garmin.

  • Former Member
    0 Former Member over 5 years ago

    I have the same problem. I called my bank anfd at their site everthing is ok, so issue seems to be at Garmin. Please inform how to solve 

  • Former Member
    0 Former Member over 5 years ago

    I have same issue too (ie, no SMS or email option provided so adding card just fails). I sync app, uninstall app, power cycle phone, re-install app as a work around. Really annoying as I done this twice in as many months. I don't care about Garmin adding new features. I just want the existing features to keep working. I wish they would get their act together. I cannot recommend Garmin at the moment.

  • Former Member
    0 Former Member over 5 years ago

    Was this issue ever resolved or a known workaround?

    had no issues adding my card a year ago. I had to update the expiration date and now I am having the same issue.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    It looked like a Garmin problem to me, but was solved only by my card provider (Curve) changing something in their records - possibly related to phone number format? They said I had done the right things and only they could change the data that needed changing. Wherever the problem lies, this is a poor process.

  • 0 over 5 years ago

    I have the same problem and I am in Australia. Is there any solution. I have not had any problems adding four other cards to garmin pay. I have vivoactive3

  • 0 over 2 years ago

    There is a delay of 10 minutes between the request on Connect app, and the SMS received. 

    I've received 7 SMS after some time, with the very same code inside.