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Garmin Pay lost my Credit Card details

[Not sure if this best fits it VA3 forum or CGM forum so cross posting]

I've had a VA3 since June 2018, I've been very happy with it and the Garmin Pay function. Since January my phone running CGM has been a Galaxy Note 9.

I've had two credit cards setup with it (though one I usually has suspended in the Garmin Connect Mobile).

It's worked well since I've set it up.

Today I went to pay for something and when I brought up the wallet it said I had no card setup!

When I tried to re-add them, CGM was saying it couldn't connect to the watch - but watch sync'ing was working correctly.

I turned off and on bluetooth on both my watch and phone. That didn't fix it. Rebooting the watch didn't fix it either.

Finally, rebooting the phone fixed the garmin pay connectivity issue.

But the card details were still all lost.

I re-added the cards and it seems to all be OK (I've yet to make a purchase which will be the real test).

I did notice when I added the cards there seemed to be a lot more details required than when I previously did the setup.

Within the last week the watch software automatically updated and I see that the changelog includes "Wallet improvements". I think in the last few days there was also an update to GCM.

Could someone from Garmin suggest why all the Credit card details vanished? Should I be worried?

I'm hoping that the "wallet improvements" required greater security than what I previously had (presuming I was a reasonably early adopter of Garmin pay) so the cards were invalidated and needed to be re-added.

0 Sonamagun over 5 years ago

Garmin Connect 4.23 bug if it is in the watch no problem but if you want to activate cards then uninstall GC and find version 4.22 on APKMirror and your problem is solved for now and don't update it via the Playstore.

0 MOORETIS over 5 years ago

@asteele4 I am sorry to hear this has happened to you and apologize for the inconvenience. As 9601457 mentions there was a bug identified in 4.23 that was causing for some users what you experienced. This was in no way intended behavior, and we have corrected those issues with our 4.23.1 release.

0 pshare over 5 years ago in reply to MOORETIS

My Garmin Pay menu option in Android GCM is still gone.in 4.23.1.

0 asteele4 over 5 years ago

Thanks all.

After I re-added them, it worked for a bit then lost them again. At that point I upgraded GC, and re-added. Seems to be OK now. I'll see if it remains over time.

Responses and explanation was appreciated.

0 MOORETIS over 5 years ago in reply to pshare

The option not showing at all is being worked on and a permanent fix will be available in our next release within the next couple of weeks. In the meantime, while I know not ideal, uninstalling and reinstalling the app should correct the issue in the meantime. Please let me know if you try this and that is not the case.

0 asteele4 over 5 years ago in reply to asteele4

FYI: Today I found all my credit cards were again lost. I don't think I've applied another GC update.

0 pshare over 5 years ago in reply to asteele4

My credit card is on the watch. It just doesn't work for me.

0 MOORETIS over 5 years ago in reply to asteele4

Hi asteel4 and pshare. Could you tell me what version of the app you are running?

0 pshare over 5 years ago in reply to MOORETIS

4.23.1.

However, my app doesn't even show the Garmin Pay menu item. I setup my card from an iPad.

0 dmalovic over 5 years ago

Fenix 5x+, wallet on the Watch is empty, and Garmin Pay does not even show as an option in GCM 4.23.1. So sad :(. And inconvenient as I use Garmin Pay a lot.