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Vivofit 4 is not syncing properly.

Former Member over 5 years ago

Thursday I had a very active day and only 525 steps we recorded , yesterday shows 0.

Is something broke?

I uninstalled and reinstalled the app.

Will reboot the phone after submitting this query.

Top Replies

Former Member over 5 years ago +1

I have the same problem. On 24 December 2019 I had more than 13'000 steps but the step details only show 2'700. 25/26 show zero steps in the step details.

All Replies

0 Former Member over 5 years ago

I have the same problem. On 24 December 2019 I had more than 13'000 steps but the step details only show 2'700. 25/26 show zero steps in the step details.

0 grandbabies2 over 5 years ago

My app is not syncing with Vivosmart 4 watch

0 6661037 over 5 years ago

I'm also having the same problem. Mine hasn't recorded anything since dec 20 and I know I've had it synced

0 Former Member over 5 years ago

I have been unable to sync since the 23rd of December. I have unpaired/paired uninstalled app, reinstalled. Is there an issue with Garmin

0 seilogramp over 5 years ago in reply to Former Member

You might want to try syncing using Garmin Express and the Garmin Connect web site. At least that will get you up to date.

0 6661037 over 5 years ago in reply to seilogramp

im using garmin connect on my cellphone and its synced but no information is crossing over nor is the oxygen is calculated or the body stress

0 seilogramp over 5 years ago in reply to 6661037

As a test, it might be worth trying with Garmin Connect web and syncing with your USB cable using Garmin Express.