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Connect app doen't work a couple of hours after install.

Former Member
Former Member

Hi,

Since the previous update of the Garmin connect mobile app (4.21.1), my app doesn’t work normal anymore. When I re-install the app on my phone (and connect my Fenix 5) I can sync all my data and activities, but after a couple of hours the app becomes useless. It only syncs my steps and heartrate, but doesn’t sync new activities. Also I can’t go and check historic data. Sometimes the app freezes and shuts down.  I contacted Garmin support but they don’t offer a solution and say it has to be my phone (OnePlus 6 with android 9.0.8), also when I tell them I have only problems with their app. When I contact OnePlus support they say that it could be a problem with the driver of the app, but also when I download and install an apk of Garmin connect, the problem remains.

Does someone has a similar experience?