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clearing Incident Detection notification

Iwadog
over 5 years ago

I've had several instances where my Edge 530 detected an incident (mostly false alarms) when my phone was not in range of a network. The Connect App sends a notification to my phone but obviously cannot text or email my contacts. I can't seem to clear the notification without turning notifications off for the app and it seems to come back again the next time I turn the Edge back on. For now, I've disabled Incident Detection. Anyone else run into this, or know a better way to deal with it?

  • Former Member
    0 Former Member over 5 years ago

    Hi,

    I have the same issue

    Incident detected is always shown in the android notifications and cannot be removed. I now have incident detection deactivated via the mobile app but the notification remains.

  • 0 over 5 years ago

    This is the reason why I have incident detection disabled. It is unreliable anyway - only false alarms due intense breaking on intersections

  • Former Member
    0 Former Member over 4 years ago

    I'm having this issue right now using a garmin 830. Has this been sorted out?

  • Former Member
    0 Former Member over 4 years ago

    I'm having this issue right now using a garmin 830. Has this been sorted out?

  • Former Member
    0 Former Member over 4 years ago

    My edge 530 sent out an incident alert to my emergency contacts because I couldn't figure out how to cancel the alert before the countdown. I wold press 'yes' then top right button, but nothing. Same for bottom right button.  It sent out the alert.  What the hell button was I supposed to push for 'yes' (cancel the alert)???

  • 0 over 3 years ago

    same problem on 1030 here in April 2022.  would be nice if there was a fix.  

  • 0 over 3 years ago in reply to msojka

    Garmin Support helped me out.  I went into the Android phone settings and turned notifications off for Garmin Connect.  Then I backed out of Settings and the notification balloon was gone.  Went back in and turned notifications back on and it didn't come back.  Easy fix - takes 5 seconds.   

  • 0 over 3 years ago in reply to msojka

    That's a short term fix, not a solution to a bug Disappointed

    This notification needs to go away when you cancel it from the phone or the Garmin device. 

  • 0 over 3 years ago in reply to msojka

    THank you so much. Disadvantages of having no service and false positives. Personally wish they would make the detection a bit less sensitive. Too many time a quick stop throws a false alarm. 

  • 0 over 2 years ago

    Wow 4 years later and this obvious and repeatable awful bug is STILL not fixed. It's unbelievable. I work in IT, do they not have a QA section?