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Vivoactive 3 not syncing to Garmin Connect Mobile app

Former Member over 6 years ago

Hi there,

I bought a Garmin Vivoactive 3 last week and since the first day it doesn't sync to Garmin Connect app.

-Issue description: My vivoactive 3 is pairing correctly with my smartphone, it shows all notifications and in the app it appears as syncronized. When I open the app the screen that is shown is the one that I attach here. It doesn't show "my day" screen, and I can't see the activities I did, it says "No data from last week" when I want to see my runs.

-Things I have tryed: I have unpaired the watch and paired it again. I uninstalled the app and installed it again. I have tryed to pair it to another smartphone (I have tryed it in a Oneplus 5t (android 9) and in a Samsung Galaxy S8 (android 9)), and sync to Garmin Mobile but I got the same result. I cleaned cache of bluetooth. I restarted the watch.

Thank you all.

(This is the screen I see when I open the app)

0 ljrandles over 6 years ago

Have you given the app permission to access everything on your phone it wants o?

0 Former Member over 6 years ago in reply to ljrandles

Yes, I went to app permissions and allowed to access everything

0 9419555 over 6 years ago

I have been having this problem now as well. It "syncs" successfully but no days ever shows up. Another issue is that it doesn't download golf courses to use the golf part even though the course is clearly on the mobile gaemuc connect app. What has happened to it?

0 Former Member over 5 years ago in reply to Former Member

Did you get a solution to this. I have the same issue.

0 Former Member over 5 years ago

same problem