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Synchronising problem with vivoactive 3 music

Has anyone experienced problem with synchronising data between Vivoactive 3 music and their phone? It says phone is connected but synchronising failed. It stopped working on the evening if 31st of May when I did 22000 steps but it only read 19000 there is no data for last few days. Active part of the app works also my record on challenges hasn't changed since 31st of May. I tried to switch it on and off etc. Help as its driving me nuts !!