This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Only partial sync!

Former Member over 6 years ago

Hello! What shall I do?

My Vivofit 4. (5A7277996) suddenly stopped syncing four days ago. I have done what I possible can imagine (stopped bluetooth, re-installed the app etc etc). When trying to sync manually, yes the green dot and the green circle show that sync was done. However, when "syncing", only the steps on my day page will be up-dated. But the steps will never reach the "timeline". Nor will any sleep details or other data be recorded. "No data available". And steps on "my day" will be lost when the day is over.

What does the code 1802 mean (on the device screen) when trying to sync?

0 Former Member over 5 years ago

Did you ever get a answer to your question

0 trux over 5 years ago in reply to Former Member

When the synchronisation works (the white sync circle closes and turns green), but the data is not appearing in your account, then it very probably means that your device is associated with multiple accounts. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the Support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

0 Former Member over 5 years ago

My Information will not update on the step details page. How can I fix this?

0 Former Member over 5 years ago

Did you ever get a answer to your question

0 trux over 5 years ago in reply to Former Member

See my previous post - that's the answer to the question in the opening post. If you have the same problem, the same answer applies to you too.