If all of your data except for the activity is syncing, we would recommend syncing through Garmin Express on a PC or Mac. This would help determine if it's a corrupt activity file that's causing this issue…
I'm also having the same issue with my new Garmin 935. The steps and my current heart rate are showing on Garmin connect on the phone, but activity won't upload from my run. The steps have come through…
Can we get an update on this discussion? It seems like the long term solution should not involve not using one of the device’s designed basic functions of syncing via Bluetooth.
What worked for me is unpairing and re-pairing the bluetooth connection on my phone.
Hi there. I have been experiencing problems today with my Garmin 935 not syncing with my Garmin connect app. After going for a run in the morning before work, my training data automatically sync to Garmin connect. This morning, it did not happen. Can anyone help me out after 2 local sport stores and a leading store in Melbourne telling me to send the watch to Garmin Australia. My Garmin 935 is connected via Bluetooth on my phone and IPAD.
This thread looks to be a couple years old, but today when I was having issues, I turned off my iPhone’s Bluetooth off for 30 seconds, then turned it back on, made sure 935 was connected, and it sync’d. I don’t know if this is a general or permanent resolution, but today it was what worked.
I just bought a 935 with this issue. Does it have a solution?
Not really it seems. Sometimes it syncs better than other times. Often I have to “restart” the sync by tapping on the circular arrow, sometimes 2 or 3 times. It always eventually downloads. Oh, and one other thing I do that helps. When you are done, hit “done”. When the 935 returns to the time of day, hit up button on left. The watch will say “mobile app connection required”. It might be my imagination, but this seems to speed the sync/download process up. Good luck!
Man, I'm using android, MI 9, and it just do not pairs neither sync. When I use my wife's iPhone 11, it pairs and sync, but do not sync the activities to the app. When I go to the pc, it does sync. But my watch do not connect to the wifi, it seems to loose the connection right after I put the password and the message of connected appears. I've tried to set a wifi connection using pc, but there seems to occur the same. So, I don't have neither Bluetooth, nor wifi connection. And the watch is new. I just upgraded it to the 21 software version. I just wonder if I'll be able to use it, because I have Linux at home, and do not have a program for this system. I keep using my job's PC. It's awful.
I once talked to the Garmin Help Desk on the phone about another device and they were very helpful and solved my issue (pre-Pandemic). Don’t give up until you’ve tried that. The 935 is too expensive to give up on.