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Connection problem with Garmin Connect Mobile application

Former Member over 6 years ago

Hello,

I have bought a Garmin Forerunner 935 and installed Garmin Connect Mobile application.
I launch the application, I press the "Log In" button, I enter my connexion ids, I press the "Next" button... and the application seems to crash with the following message "A problem has occurred during the attempt of connection to Garmin Connect".
When I am on Home screen, if i press "Advanced" link, I go to the authentification domain screen but I obtain a "An error has occurred" message. The screen is empty, I have no countries to choose.
My phone is a Huawei Honor hi6250 under Android V6.
I have reset my phone but the problem is always present.
Thank you for your help.

Nicolas PEZRON.

0 Charles_Oppermann over 6 years ago

Similar issues here. D2 Delta PX was working fine with my Google Pixel 3 XL for over a month. Last night (May 6) sometime after 6pm Pacific Time, it couldn't synch with Garmin Connect Mobile on the phone.

Problem continues this morning. Here are the various actions I've taken to resolve the problem:

Restarted the phone
Restarted the watch
Reinstalled Garmin Connect Mobile
Reset the watch, clearing User Data
Manually pair the watch via Bluetooth, then try to add the device in Garmin Connect Mobile.

After each step, I try to re-establish the connection with the watch, I get to the screen that says "Completing the setup", but after several minutes, it fails. I've retried a few times, with each time it fails.

I *am* able to manually pair the watch to my phone using Bluetooth, going through the process of providing the PIN number as shown on the watch. The watch can be used as a Smart Lock device, so the Bluetooth connection is active and working.

I *am* able to connect the watch to a Windows laptop and synch to Garmin Connect (thank God, as I'm a 97 day goal streak, and my previous streak is 99 days, and I really want to break it!).

I've also verified that the app has all the permissions set. I am able to log into Garmin Connect on the web.

Under Settings in Garmin Connect Mobile, I've selected "Device Sync Audit" and it tells me "No data available"

Also, App Diagnostics displays the version as 4.18, with Build Version Code as 4815.

Any ideas?