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My Day not appearing in connect app at all?!?

Former Member
Former Member over 6 years ago
Hi All,

I got the vivoactive 3 music only yesterday and have downloaded connect on my android and synced them. I can see my device is synced and I've used the connect app to download a watch face to the device which works fine and I can see notifications on the watch etc. however... when I open the app it lands on the screen where I can see the connected device and the bar along the bottom I do not have 'my day' but instead 'my device, challenges, calendar, news feed and notifications'

Also if I go on 'health & performance' and choose either 'sleep' or 'all day heart rate' on the app I can't see any data despite being able to on the watch itself.

Things I've tried

- re-syncing
- uninstalling and reinstalling connect on my phone
- checking all settings are as they should be

Does anyone have any advice or ideas that can help me? why can't I see 'my day'?
  • Former Member
    0 Former Member over 6 years ago
    Very similar problems with vivoactive hr. it’s a well documented problem since last update. Don’t think garmin are in any great hurry to solve. If you sync via the usb cable and pc it should work in the meantime
  • Former Member
    0 Former Member over 6 years ago
    What a load of rubbish. So I need to plug it in each time I want to check how I slept for example?

    Here is a screenshot showing no 'my day' ciq.forums.garmin.com/.../1478049.jpg
  • 0 over 6 years ago
    yeah it is super lame, my vivoactive HR won't sync data unless I plug it in to laptop and it seems to be miscalculating sleep,steps, and not logging proper HR now.
  • Former Member
    0 Former Member over 6 years ago
    It doesn't impact every device which is strange, I have friends with the music and standard vivoactive with no problems.

    I might just return it.
  • Former Member
    0 Former Member over 6 years ago
    If I download an older version of connect should it work or is it the device firmware version?
  • 0 over 6 years ago
    Any update on this? My friend got a new vivoactive 3 (no music) and also has this problem!
    App is up to date (4.18)
  • Former Member
    0 Former Member over 6 years ago
    Nothing. I have a case open with the support team but haven't heard back.
  • 0 over 6 years ago

    Please reach out to us directly via support.garmin.com for assistance. We will need to gather logs and screenshots from you to escalate this. 

  • Former Member
    0 Former Member over 6 years ago

    I have this issue as well, except NO syncing is ever done, whether through Garmin Express on Windows or the mobile app on Android. I tried virtually everything I could and all that on a Vivoactive HR brand new returned from customer service in France. It's driving me absolutely nuts.

    The weirdest thing is : on Garmin Web, on the device infos it says "Synced august 14th" which corresponds to the l ast time I used it like 2 years ago. Even if I totally remove the device from my account and add it again (also whether it's on mobile and / or Windows, tried both, separately, at the same time, etc.), guess what ? It still says "Synced august 14th". It's like my account and VIVO HR pairing has been stuck for years and just can't get out of. Mental.