Hi!
I have three Garmin devices added to my Garmin Connect account. For last two months I didn't have any problems with sync between them and Garmin Connect. Every data that was collected by one of devices was send to Garmin Connect and after I sync second one it had all the previous data. To give an example:
1. I wake up and make some steps - lets say 1000 with Vivosmart4
2. I sync Vivosmart - the app shows that I've already made 1000 steps
3. I wear FR735 and sync it - since then app and FR735 show 1000 steps
4. Then I go running and make 10000 steps - I sync FR735 and now app and FR735 show me total 11000 steps
5. After that i go back to Vivosmart and after i sync it i got total 11000 steps on it
To describe it quicker - after sync all my devices were showing actual total number of steps according to Garmin Connect.
Since 13.04.2019 (no app or firmware update then) everything is messed up and I have no idea why. This means that only Garmin Connect has my total numbers (steps, floors). If I use three of my watches one day, a the end Garmin Connect will sum up all my steps and show the total number but every single device will show me only the steps made while wearing it. This means that if I make 15000 steps a day (7500 on FR735, 2500 on Vivosmart4 and 5000 on Vivomove HR) Garmin Connect will have the total number but single devices only numbers made on it.
This looks like devices send steps data to app but it doesn't send the totals back to devices.
I have no idea why did it happen. As I said there were no updates and I haven't changed anything. The worst thing is that even sync by desktop Garmin Express doesn't help and the situation is the same.
This problem affects on my auto steps goal. I've already seen that the goal is probably based on my primary device data. I guess so because even though my goal was completed on Garmin Connect my next day goal was lower - which is not what I've seen in the past because everytime I completed my goal the next day one was at least a little bit higher.
Thanks for any help!
