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Can't attach *SOME* images to an activity

Otto-Destruct
over 5 years ago
This never used to be a problem.

In Garmin Connect Mobile, when I attempt to attach images to an activity, some of them show up in the available images to attach, others don't.

Typically, it's photos taken with the smartphone's camera that DO show up.

Downloaded images and screenshots do NOT show up.

I have tried:

* uninstalling app, reinstalling

* "allowing" all permissions in the app and in Android's app permission settings

*checked for any kind of blocking app (eg: disabled Blokada)

* moved images to a different folder on the device (example: moved to the camera's default storage folder, to the downloads folder, to a DCIM folder)

WHAT DO?
  • 0 over 4 years ago

    Hi, I had the same for some weeks now. Today I decided to google it but no answer. So I looked at the file itself. New Android versions use a new image format called "heic". As I saw the extension of the file I knew the problem was that Connect does not "know" heic files. So I converted the image I wanted to attach by using a "heic to png" converter I've found in the Play store. Connect found the image instantly. Let's see if it works for you!

  • 0 over 3 years ago

    Hi I have just got my first garmin watch and been on first ride. I find the photos I have just taken on my ride are not available when I try to attach them to the activity in the Garmin Connect app on my Android S10 phone. But, all my other photos from  before today ARE available to attach. Very annoying. Seems to work fine on Strava.

  • 0 over 3 years ago in reply to Darren

    As long as the photos are physically on the phone, in the format that the app accepts, then I'm able select those photos to add.

  • 0 over 3 years ago in reply to Darren

    Just look at my answer before posting your question. If the format of the pics are not the very standard, like jpg, you may convert them with some app and retry uploading them.

  • 0 over 3 years ago in reply to winchyde

    Thanks for your input winchyde, I have tried all of the above. File formats are definitely jpegs. I have compared all file details of the photos taken before and after the ones I want (these show up in the connect app) and they are all jpeg as well. I ended up screen shotting the photos I wanted and the screen shots did show in the app, so I attached those to the activity. Annoying work-around with lower resolution, but it works. I thought it may have been if the photos were on the phone or SD card but older and newer photos stored in the two locations show in the app. If I find a solution I will re-visit this page and update.

  • 0 over 3 years ago in reply to winchyde

    Format aspect is not applicable for me, this problem is there for standard jpgs - which is the only relevant image format used by my phone, for photos.

    Moreover, this defect is the same for adding images to an activity and for sharing a photo with stats (logical, since they seem to use the same "image picker").

    Incidentally, it seems that the images are sorted in a undefined or odd way. I cannot figure that out.

    Regardless, looks like a bug.

  • 0 over 3 years ago

    Now I cant attache photos at all.

  • 0 over 3 years ago in reply to chipbite

    Is your phone jailbreaked? Could also be problem with the user's rights on the file system.

  • 0 over 3 years ago

    I think I figured this out. I believe it is a 10MB filesize limit filter they have in place. Rather than failing the upload or automatically compressing them, it just doesn't show photos that are too big. I downloaded a jpg from my DSLR and it wasn't appearing, but once I opened it on my phone photo editor and re-saved it, it went from 14MB to 9.7 and suddenly appeared! So if you can compress or resize images, see if that makes them appear... Take a look at the file sizes and see if the hidden ones happen to be bigger than 10MB.

  • 0 over 3 years ago

    I think I figured this out. I believe it is a 10MB filesize limit filter they have in place. Rather than failing the upload or automatically compressing them, it just doesn't show photos that are too big. I downloaded a jpg from my DSLR and it wasn't appearing, but once I opened it on my phone photo editor and re-saved it, it went from 14MB to 9.7 and suddenly appeared! So if you can compress or resize images, see if that makes them appear... Take a look at the file sizes and see if the hidden ones happen to be bigger than 10MB.