I got a Vivoactive3 music for Christmas from Santa, downloaded the Connect app on my Galaxy S7. All is working great. Then I switch to Verizon, because Sprint sucks where I live, and get a new phone, the Essential PH-1 if it matters. Now I download the Connect app on the new phone and am trying to figure out how to get all my historical wellness data over to the new phone. I downloaded the connect express onto my Windows PC, which then allowed me to register my Vivo3 and view the wellness data. But I only see today's data in both the Garmin online account and in the Express window. How do I get ALL the historical data over to the new phone app? Thank you in advance.
Your data isn't stored on the phone, it's stored in the Garmin Connect cloud. The app serves only as an interface to your account in the Garmin Connect cloud. If you setup your app to use your old Garmin Connect account, then you'll have access to old data.
I installed the app on the new phone and logged in with the same account, but I only see one day's worth of data, not the last month. Before I unpair my Vivo with the old phone and pair with with the new one, I didn't want to risk losing the last month of data. Is there a way to backup all the data to a recovery file just in case? I'm thinking because I didn't register my device right away, the cloud didn't start logging my data and it only exists in the app on my old phone. Thoughts?
The data you see has nothing to do with any device paired. When I install the Garmin Connect app on a new phone, and provide the same login/password, I can access all of my existing data right away. Can you access your data when you log in from a computer with a web browser?
If you can not see your data on the Connect webpage, it would mean that the data is not uploaded.
Have you checked the upload consent setting (in the app)? This was something Garmin introduced with the new GDPR legislation a while back, and if you have not given your consent, then I guess the data is only stored locally when syncing the watch to your phone.
If this is the reason in your case, I would guess historical data will be uploaded to your online account once you give your consent. Once you can see your data on the webpage, there’s no further need to back up any data from your phone.
Thank you for the help. In the app, I go to Setting -> Profile & Privacy -> Data -> Data Upload and it asks if I want to revoke my upload consent. So I take that to mean I gave it consent when I set it up. I did a revoke and the give consent just to be sure. However, when I go onto garmin.com/en-US/account/datatmanagement/consents and under account data management -> consents, it lists no consents. I'm thoroughly confused. I thought you had it. It feels like the right track.
JeffreyLee523 have you looked on a PC and logged into connect to check if your data is there (or go to the connect webpage on your phone rather than using the app)? If it is then you have nothing to worry about - as everyone above has said the data is stored on Garmin servers not on the phone. It sounds like you are seeing new activities in connect OK so I'm not sure whty you should not be seeing old activities.
I would recommend reaching out to Garmin either by call or chat. (Email is probably not the best option since this will likely involve some troubleshooting).
I had an issue with my Index scale a while ago after the new GDPR was introduced, and it turned out my issue was linked to the upload consent, even if everything seemed okay from my side. I don't know exactly what, but Garmin had to do some resetting or manual override on the server side to fix it.
JSRUNNER_ the data on connect web site only show the newest data, not the old, just as you stated. Thats the problem, I can't get the old data from my old phone to sync with teh connect website.
SAHO, thanks, yes, when I get the time, I'll try to contact them. I did not see a phone number for them. Love it if you have it handy. Also, did you get the problem resolved? If so, what was the fix? Good to see I'm not alone here.
