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Garmin Pay - Can't create wallet as no keyboard appears to enter passcode

Former Member over 6 years ago

Hi

I've just bought a Vivoactive 3 and am keen to set up the Garmin Pay feature.

I understand I first have to use Garmin Connect to create a wallet, then add a card, however when I try to create the wallet from the Garmin Connect app, I am asked to 'secure' the wallet by creating a passcode and 4 boxes appear. Unfortunately no keyboard appears to let me enter a passcode, even when I select a box to type into. I just get a running man appearing below the boxes which I presume means the app is thinking, but it never stops (left it for 30 mins) and the keyboard never appears.

I'm using the app on a Moto G5S, Android version 7.1.1

Any advice on how to get around this problem would be gratefully accepted. I've attached a screenshot of the problem screen.

Thanks. ciq.forums.garmin.com/.../1395026.png

0 Former Member over 6 years ago

Resolved.

I just kept logging out, back in and trying again (which seems to be the advice for a lot of Garmin Connect issues) and eventually I got a keyboard (after about 20 tries).

Weird.

0 HerrRiebmann over 6 years ago

Did the wallet synched to your watch afterwards?
This did not happend to me, I had to use an iPhone to do so...

0 Former Member over 6 years ago

I am working on the same thing buy can not find a way to add the wallet to thr garmin app. I have the vivoactive 3 !