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LIVETRACK IS BROKEN how many support calls and threads will it take?

Marc_E_442
over 6 years ago
Livetrack is Broken for many people on Android, how many support calls and threads will it take for Garmin to take this seriously?

What will it take for Garmin to communicate with their customers who rely on this feature?

Here's a small sample of threads.

https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1387509-livetrack-issues-unacceptable-why-isn-t-this-high-priority-and-deemed-critical

https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1384158-livetrack-grouptrack-issues/page2

https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1384158-livetrack-grouptrack-issues/page2

https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1384818-livetrack-session-does-not-end-on-phone-when-it-ends-on-edge-520

https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1383762-livetrack-showing-spot-in-ocean-at-lat-0-long-0

  • 0 over 6 years ago
    @Garmin
    Too long to fix this issue, it's not serious.
    I know it's summer, I know it's holiday time but you broke it just at the beguining of august... and it's not the first time.
    What are you waiting for fixing it???
  • Former Member
    0 Former Member over 6 years ago
    What is frustrating:

    1. Livetrack used to work just fine (hangs, disconnects here and there but kinda worked), releasing poorly tested new app broke it.
    2. Support at first plays dead, asks for serial number, version of gps, bunch of irrelevant info.
    3. When they finally acknowledge it is a problem, no ETA, no interim solutions
    4. Workaround that is posted in this forum, use apkmirror to revert to android app 4.8, worked and got it working for me again. Will someone tell Garmin that they can just re-release 4.8 as 4.95 and it will 'fix' it?

    Samsung S8+, Edge1000. apk 4.8 fixed it for me.