Hi
I hope someone has an idea how to solve my following issue.
I have installed the garmin connect app on my android phone and connected my vivofit 4 with the phone as described in the user manual.
But when I try to sync the data from the vivofit, the sync aborts with a timeout when there are data on the vivofit.
Here the sync log from the app:
---Garmin Device Info---
[device information] unit id: 3966293477, product number: 2878, software version: 240, device name: vívofit 4, device model name:
---Android Device Info---
Ver. Release: 7.0
Ver. SDK: 24
Ver. Codename: REL
Locale: de_CH
Manufacturer: motorola
Brand: motorola
Model: Moto G (5) Plus
Device: potter_n
Display: NPNS25.137-93-14
Fingerprint: motorola/potter_n/potter_n:7.0/NPNS25.137-93-14/16:user/release-keys
Hardware: qcom
Host: ilclbld32
ID: NPNS25.137-93-14
Product: potter_n
Radio: M8953_37.46.07.47.01R POTTER_EMEADSDS_CUST
Serial: ZY2242D45G
Tags: release-keys
Type: user
User: hudsoncm
Board: msm8953
Bootloader: 0xC08C
CPU 1: armeabi-v7a
CPU 2: armeabi
---Sync Info---
******************** SYNC RESULT ********************
Upload Status=FAILED (Unable to download file [9] from the remote device: Data Transfer Timed Out)
Download Status=NOT_STARTED
Time Sync Status=SUCCESSFUL
Overall Sync Status=FAILED
Origin=5037_0
*****************************************************
UPLOAD:
LISTED { listed=1142ms }
- 7 (80/MONITORING_B/1117B): ARCHIVED { extracted=1338ms posted=2807ms archived=66ms }
- 8 (80/MONITORING_B/610B): ARCHIVED { extracted=938ms posted=2663ms archived=98ms }
#Auto Upload=true
#Types=[32, 4, 39] | [FIT_TYPE_41, FIT_TYPE_4, FIT_TYPE_32]
*****************************************************
Because of the sync problems I connected the vivofit with my notebook and an ant-dongle using the garmin express application.
With the notebook and the and-dongle, the vivofit can sync the data.
After I have synchronized the data, back in the app the sync is also possible until there are new data collected on the vivofit (e.g sleeping data over the night) and then the sync with the phone fails again.