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Problem signing into Garmin Connect Mobile app on phone

Just rec'd my vivoactive 3 and am trying to log intol Garmin Connect Mobile app on my HTC smartphone. I keep getting the same message after entering my email and password..."a problem occurred while attempting to sign into Garmin Connect". I can sign in on my home PC but not my phone. Anyone have any ideas?

0 Janeca87 over 5 years ago

I am facing the same issue with my Sony Xperia! Any news on this topic??

best regards

0 Martinr2 over 5 years ago

Have you tried clearing cache & data for GCM on the phone or maybe a reinstall

0 Janeca87 over 5 years ago

I already did it (clearing cache and reinstal app)... And still dont work.

0 Janeca87 over 5 years ago

Anyone knows how to solve this???? ?? ciq.forums.garmin.com/.../1385361.png

0 Schuff over 5 years ago

Same issue here. I can logon from my laptop, but not my smartphone

0 AZChuckster over 5 years ago

I have the same issue. We called Garmin's support and they told us it is a known bug that arose in the last update of Garmin Connect in early Aug. The way I understood the issue is that it affects older Android versions. My phone is on Android 4.4.2 and had this problem. We tried installing it on my wife's Android 6.0.1 phone and it worked fine.

The Garmin tech said they are working to resolve it. It's a bummer b/c I really liked the VivosmartHR, but most of the features are worthless if I can't connect to the app.

The Fitbit app installs fine so I might have to get the Charge 2 instead unless they fix it soon.

0 aloyzftc over 5 years ago

I had a similar issue. Sign in page with no field to enter data. I granted permissions to Garmin app manually, restarted the app and all works well. Hope it helps.