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cannot transfer actitvities from Fenix 3

Former Member over 7 years ago

Hi All
I have a Fenix 3 HR. Until 6 months ago I could transfer my activities to my garmin connect account but now it does not work any longer.
Today I have updated my Fenix 3 watch and garmin connect mobile on my mobile phone (version 4.8). So I am up-to-date.
I thought it was ok as it has synchronized during 35 minutes (6 months of activities to transfer) but still not ok. I cannot see my activities in Garmin Connect.
Of course I can view activities in the history on Fenix 3 watch.
It is not a bluetooh problem. I can see in garmin connect mobile that connection is ok (green watch).
So everything seems ok ... but not possible to transfer activities.
I also tried with Garmin Connect Express on my laptop.
Any idea?

0 Former Member over 7 years ago

Any idea?
To summarize: garmin connect and watch app are up-to-date.
Everything seems ok : bluetooth, I receive smart notifications, synchronization is (or seems) ok .... but then no activity in Garmin Connect
I tried today to transfer an activity (running) : I can see during sync the hourglass during a couple of seconds as if something is transfered. But finally nothing in the app
I have this problem since beginning of the year, no problem before.