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No steps in garmin connect

Hey guys,

Have a problem for a couple of days even if at the end of the day i meet my steps goal, when I sync with the app, it doesn't show me the correct steps As example, for yesterday it show nothing but my weight (no step count, no sleep, like my watch was turn off), for the day before it shows only a part of my steps, not all of them, and for a week ago just show 50 steps even if I pass the 10k steps.

I don't sync everyday, my last two syncs were Sunday and today, and today didn't sync correct for Monday and Tuesday like I said.

Any ideas ?
Thanks

PS Vivoactive with HTC M9 with android 7

0 larsemu over 6 years ago

Hi,

I have the same problem. Some days the steps are not synced right. E.g. Yesterday I walked 10505 steps, but Garmin Connect only shows 9950 steps after several syncs.
My Fenix 3 shows that the goal is reached but the app doesn't. It breaks my target-streak!

I almost sync everyday, not always by pressing "Sync" actively, but still.

Please help us!
Thanks

Equipment: Fenix 3 Sapphire and Samsung Galaxy S7 Edge with Android 8.0.0

0 pshare over 6 years ago

There was a similar thread that was solved by going to settings and enabling tracking.

0 larsemu over 6 years ago

In my case the activity tracking is already enabled and have been since I got my device. The issue has occured occasionally earlier - my first post with the same problem was 9/11 2015 with no solution, but next update. Back then I was not so concerned about my streaks and goals, so the problem may have been solved with an update or not.

There was a similar thread that was solved by going to settings and enabling tracking.

The sync is working almost everyday but in certain cases the sync is not fullfilled e.g. when goal is reached near to 12 am (without knowing if this is an issue)

I've read several posts on the same topic:
https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-ios/1317017-dfference-in-steps-count-in-garmin-connect-and-watch-fenix-3
https://forums.garmin.com/forum/on-the-trail/wrist-worn/fenix-3/1357206-is-there-any-way-to-resync-reupload-steps-data-for-certain-date

0 andrekelley over 6 years ago

There was a similar thread that was solved by going to settings and enabling tracking.

Could you please link the thread or elaborate on the solution?

0 pshare over 6 years ago

https://forums.garmin.com/forum/into-sports/garmin-connect/troubleshooting/1357068-connect-not-updating-steps-when-no-activity-is-being-recorded

0 Sam_412 over 6 years ago

update! nothing new, those day are still not sync;

Garmin support recommended:

Please attempt the following steps and Garmin recommends syncing at least every day.

Android:

Log out of the application (Menu>Settings>Sign Out)
Force close the application
- From the phone Settings options (usually Settings>Apps or Manage Apps, select Connect Mobile and touch “Force Stop”
Clear the Bluetooth pair history from phone
- Open Phone Settings
- Tap on Bluetooth
- Tap on Settings Icon next to previously paired device (s)
  - May vary in appearance, but typically displays as a gear icon
- Tap on ‘Unpair’
Power cycle Bluetooth on the device (Power cycling the Bluetooth off and back on ensures that the BLE is not in a bad state)
Clear the cache and data on the app
- From the phone Settings options (usually Settings>Apps or Manage Apps, select Connect Mobile and touch “Clear Cache, Clear Data”
- Restart the phone
Re-open the application
Re-pair the device if necessary
Now attempt to sync

Here is a video from our yourtube channel that may help Support: Troubleshooting Android

Bluetooth® Connectivity Issues with a Garmin Watch

If you have any further questions or need a more effective resolution feel free to open a chat with us. (available Monday through Friday 7:00am to 7:00pm CST. Thank you for being a Garmin customer and have a great day!

but for me it doesnt work but maybe will help someone else

thanks