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Syncing stuck half way

When I first turn on my Edge 1000, the sync starts and a green bar reaches 100% and completes, then after a couple of minutes it then tries to sync again. This time the blue bar moves to 50% and then gets stuck (see picture). Garmin Connect says that the Edge is connected (see picture). I've attached the last Sync Audit Reports

I've tried removing the Bluetooth pairing and re connecting.
First I thought it was the Strava Routes so I uninstalled the IQ App
Logged out of Garmin Connect and logged back in again.

So I'm not sure what is causing this or what to try next, has anyone seen this issue or is it an Edge 1000 problem?

Edge 1000 Software 14.7
Garmin Connect Mobile Android 4.7 ciq.forums.garmin.com/.../1356674.jpg ciq.forums.garmin.com/.../1356675.jpg ciq.forums.garmin.com/.../1356676.jpg ciq.forums.garmin.com/.../1356677.jpg

0 essexboyracer over 6 years ago

I've now reported this to Garmin Support for further investigation.

0 freypal over 6 years ago

I get exactly the same. As do multiple others reporting it on the edge 1000 forum too.

0 essexboyracer over 6 years ago

I'm still waiting for Garmin support to get back to me

0 essexboyracer over 6 years ago

Any thoughts or updates to this Garmin Product Support

0 essexboyracer over 6 years ago

I've emailed more information for the support team to investigate, can you respond with an update

0 vitius over 6 years ago

Hi, I have the same problem with my Edge 520. Is there any feedback/solution from support?

0 essexboyracer over 6 years ago

No solution yet, emails have been backwards and forwards, I suggest that you also contact the support team as the more people report it the quicker a resolution