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Connect crashing my phone's bluetooth

Former Member
Former Member
I have a Samsung S7 and a Fenix 5 that, up until a couple of weeks ago, was working perfectly.

Notifications worked to my watch and never had any issues connecting.

Then, around the time of the v8 update to my Fenix, I believe there was an update to the Garmin Connect app. Since then, my phone's bluetooth crashes intermittently. I mostly notice it when it's connected to my car streaming music, but I've also noticed it happening at other times and it has caused me to miss notifications and calls.

I did some research online and found a similar issue reported on a Samsung S6 that was being caused by the Connect app. I uninstalled the app and ran for several days without a crash. Reinstalling the app brought back the random crashing.

To fix this I've.

1. Uninstalled and reinstalled the Connect app several times and assured it only occurs when Connect is installed.
2. Cleared cache on my bluetooth app.
3. Wiped phone cache partition.
4. Removed and reconnected my bluetooth to my watch and car.

Nothing made any change and the random disconnects keep happening. I've also tried streaming to another bluetooth device and it happen then to so it's not isolated to my car.

Is there anyway to revert the Connect app so I can isolate the exact version the issue started?

  • Yes, I've been suffering this with my Android phone forgetting, disconnecting, not pairing with, randomly, all my Bluetooth devices. I've done a factory reset on my phone twice and was beginning to think I was going to have to shell out on a new phone. I'm now convinced it's Garmin Connect Mobile, not my phone (or my Edge 820 on FW9.0!)
  • Copying response from other thread in case this helps.

    I have something to try in case some of you are having trouble with the Bluetooth disconnecting from speakers, headphones, every 7 minutes or so. My problem has started in May and I found it to be the Connect application after uninstalling, reinstalling it. Obviously I want to use it so...

    Go to 'Settings', 'Apps', 'Connect', 'Permissions', and enable everything.

    For some reason that solved the issues with mine. Have no idea why, have no idea if it will help you, but it's worth a shot cause that was annoying as heck.
  • I would like to follow up with anybody who's following This Thread once my Samsung S7 Verizon updated to Oreo all issues with Bluetooth went away