This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Edge 1000 sync issues with Android app

For the last couple of weeks (possibly since the last android app update) I've been having intermittent issues syncing my edge 1000 with garmin connect on my phone.

I've always synced over Bluetooth in the past and never had an issue in the 2 years or so I've had it till now.

Issue is that after an activity is recorded it won't always sync with connect. Even manually going into the ride on the edge and pressing upload just gives an upload fail error on the edge.

sometimes it works, sometimes it doesnt. Having messed with it for a long time now it seems to be an issue with the connection sync.

Going to the menu in garmin connect then garmin devices, when the edge initially connects over Bluetooth it does a sync operation. Sometimes this seems unsuccessful where the bar gets stuck halfway and the sync doesn't finish. If the initial sync bar gets stuck then the ride will fail to upload. Additionally even if this initial sync is successful, after the phone and device idle or are connected for a while it will do this operation again and again it can fail.

The only way to then get it to upload is to power cycle the Edge 1000 device.

Things I've tried so far;

Removing the edge Bluetooth connection from my phone.

Removing my phone pairing from the edge in the garmin connect app.

Removing my phone from the Edge itself.

Combinations of the above.

Uninstalling and reinstalling the connect app on my phone. Twice.

Multiple power cycles of both edge and phone.

Deleting ride history from my edge.

None of this has worked. If the initial connection sync bar gets stuck then disconnecting Bluetooth on my phone, closing and reopening the app does nothing. The only way to shift it on is a power cycle of the edge 1000 device.

Anyone else seeing this? It's immensely frustrating... there seem to be a few comments on android play store reviews of the connect app saying similar....
  • Former Member
    0 Former Member over 7 years ago
    Hi, did you manage to fix this?

    My phone, HTC10, pairs with Edge 1000 (phone screen pops up with a code and says paired) but the 1000 just keeps searching.

    Tried every combination like yourself but nothing works. The Garmin software for android is junk.

    Also if i create a course from my last ride, i manually try to upload (BECAUSE GARMINS DOESNT SYNC) it wont have that either .. corrupt file!

    Ill give it till the next software update for a fix then it goes on evilbay and i go find a working alternative.

    5hrs of my life wasted !
  • Still waiting for Product Support to get back to me :mad:, I reported online on Mon 04/06/2018 at 13:05 and still no response.

    The only way I have found so far is to disable the BT on the Edge 1000, then re-able the BT then it syncs with my Android phone without the blue sync bar stuck at 50%
  • I have the same exact problem since a couple of months, Samsung a3 2017, both with Nougat and Oreo.
    Everything works fine except autosync.
    I f I kill GCM mobileand then restart, it syncs fine.
  • Either restarting GCM or turning off BT and back on again on the edge device seems to temporary solve but it's not the permanent fix which a number of users are still waiting for. I'm also not sure if this is an Edge 1000 device issue or a GCM sync issue. I'm waiting to hear back from Product Support as to where they are at with this.
  • I bet it's a GCM bug, since I have an Edge 520
  • I'm not sure that it is a GCM bug as my Edge 510 works perfectly including the sync
  • I just had a response from Product Support, they have completely misread my fault as they are instructing me to have a look at Garmin Express :mad:

    I even put in the fault description links to other threads with users having the same problems, I have responded politely stating the problem is with GCM.

    I will keep you updated on further information when known.


    Dear ,
    Removing Files that Fail to Sync in Garmin Express from the Computer [h=3]Description[/h]

    Garmin Express stores activity and wellness files in a folder on the computer before uploading them to Garmin Connect. After a successful upload, the files are deleted from this folder. If a file contains data that Garmin Connect cannot import, the activity will fail to appear in the account but the file may remain on the computer which can prevent other activity and wellness files from syncing. [h=3]Resolution[/h]

    Files that will not upload automatically should be removed to ensure Garmin Express successfully syncs future activities.
    Windows:
    • Press the Windows key +R
    • Type %ProgramData%
    • Click OK
    • Open the Garmin folder
    • Open the CoreService folder
    • Open the Devices folder
    • Open the folder with the 10 digit Unit ID for your device (this can be found on the About screen on the device if there are multiple folders present)
    • Drag the Sync folder to the desktop
    Mac OS X:
    • Open Finder
    • Click Go from the menu bar
    • Hold down the Option key on the keyboard
    • Click Library, then release the Option key
    • Open the Application Support folder
    • Open the Garmin folder
    • Open the Express folder
    • Open the RegisteredDevices folder
    • Open the folder with the 10 digit Unit ID for your device (this can be found on the About screen on the device if there are multiple folders present)
    • Drag the PendingSyncUploads folder to the Desktop
    Once the folder has been moved to the desktop, any activities can be manually uploaded to Garmin Connect from the FIT_TYPE_4 subfolder. See Related Content for instructions on manually uploading the activities. Any files that fail to upload manually are unusable. Once all of the valid files have been uploaded, the folder that was copied to the desktop can be moved to the Recycle Bin (Windows) or Trash (Mac). Future activities will now sync without errors in Garmin Express.
    Kind regards,
    Sean
    Garmin Europe
    ______________________________________________________________
    PO Box 392 | Southampton | SO40 0FW | UK
    www.garmin.co.uk
    Registered office: Liberty House, Hounsdown Business Park, Southampton , SO40 9LR , UK . Registration no. 2724437 VAT Reg. No. GB568 6978 58
    AOL users: Please select all text in previous emails before replying to this one




    >> Original Message ...
    >> From:
    >> To: [EMAIL="[email protected]"][email protected][/EMAIL]
    >> Subject: Edge® 1000 - Garmin Connect Sync stuck at 50%
    >> Sent: 04/06/2018 07:04
    >>
    >> Web Self-Service Email Form Submission



    >> [TABLE="border: 0, cellpadding: 0"]
    [TR]
    [TD]Description:[/TD]
    [TD]When I first turn on my Edge 1000, the sync starts and a green bar reaches 100% and completes, then after a couple of minutes it then tries to sync again. This time the blue bar moves to 50% and then gets stuck. Garmin Connect says that the Edge is connected. I've tried removing the Bluetooth pairing and re connecting - No Change. First I thought it was the Strava Routes so I uninstalled the IQ App - No Change. Logged out of Garmin Connect and logged back in again - No Change. So I'm not sure what is causing this or what to try next, has anyone seen this issue or is it an Edge 1000 problem? Edge 1000 Software 14.7 Garmin Connect Mobile Android 4.7 More information see these threads (pictures available in the link below):- https://forums.garmin.com/forum/into-sports/garmin-connect-mobile-application/garmin-connect-mobile-android/1356673-syncing-stuck-half-way https://forums.garmin.com/forum/into-sports/cycling/edge-1000-aa/1331531-edge-1000-14-7-firmware-not-synchronizing https://forums.garmin.com/forum/into-sports/cycling/edge-1000-aa/1345651-edge-1000-sync-issues-with-android-app[/TD]
    [/TR]
    [TR]
    [TD]Product:[/TD]
    [TD]Edge® 1000[/TD]
    [/TR]
    [TR]
    [TD]Serial Number:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Name:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]First Name:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Last Name:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Phone Number:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Locale:[/TD]
    [TD]en-GB[/TD]
    [/TR]
    [TR]
    [TD]BrowserVersion:[/TD]
    [TD]11.0[/TD]
    [/TR]
    [TR]
    [TD]BrowserType:[/TD]
    [TD]Internet Explorer[/TD]
    [/TR]
    [TR]
    [TD]Tags:[/TD]
    [TD]Edge 1000,Edge Series,Cycling,Fitness,Consumer Products,Product[/TD]
    [/TR]
    [TR]
    [TD]Shipping Address[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Country/Region:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Address Line 1:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Address Line 2:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]City:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]State/Province:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Zip/Postal Code:[/TD]
    [TD] [/TD]
    [/TR]
    [TR]
    [TD]Describe troubleshooting steps attempted:[/TD]
    [TD] [/TD]
    [/TR]
    [/TABLE]
  • Former Member
    0 Former Member over 7 years ago
    I have the same problem with Garmin Connect and my Edge 520.

    Sometimes it works fine and syncs as soon as I finish the ride but I have had a lot of upload failed recently in the last few months which the only way I could fix was to reboot my phone which is a Samsung Galaxy S7 Edge.

    When trying to diagnose the problem before rebooting the phone I could never find a problem, the BT was connected, the App was working correctly and could see the Garmin 520 but it would refuse to upload with "Upload Failed" on the 520.
  • Come on garmin support it's been a number of weeks since we have reported this problem and we are no where to having a fix. A number of us are waiting to help where we can.

    can one of the moderators or support team push this for us.
  • What does your Device Sync Audit report?