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Livetrack Autostart has ceased to work

Former Member over 7 years ago

[apologies for cross posting this, i put it in the wrong 'Connect' forum the first time]

I dont know what has changed but about a month ago(ish) auto start for livetrack stopped working, I have an Edge 820 use that feature everyday (so my Mrs knows when to put my dinner on :D).

Ive tried all the obvious stuff and and still no joy:

1. Uninstalled Connect (twice), wiped app cache etc and restarted, reinstalled.
2. Unpaired, repaired bluetooth
3. Rolled back firmware on device....

None of the above has worked. The Bluetooth connection is fine as the devices still connect and the rides autoupload to strava etc. The Autostart only ever works if the app is open AND it is on the Livetrack page. This isn't practical, the whole point is that the LIvetrack just (auto)starts as soon as you start your activity, thats what is use to do.

The fact that it appears to be dependent on the Connect App to work at the moment has led me to believe that the problems is with the app (or the phone) rather than the Garmin device itself. Ive run out of ideas and would welcome so tips/advice from anyone that has experienced similar issues.

Thanks in advance.

0 Tehama_Dennis over 6 years ago

I had been fighting the same issue and am now wishing I had of contacted support earlier on. i-Phone 10X with Garmin Edge 520.
He had me go into the connect app on the phone app/more/ Safety & Tracking/LiveTrack and disabled the Auto Start. Once disabled I started a live track manually which is at the bottom of the same screen and it worked like it should, got the notification and everything. I then stopped it. After stopping I re-booted the phone power off/power on. Went back to the LiveTrack menu and enabled Auto Start again and started a ride on my Edge 520 and it is now working without having to go through the app, like it use to.

Verified latest version of Gamin Connect app More> Settings> Build Version
Yes, receiving error on the device (Garmin Edge 520) – LiveTrack failed
In the app, go to More > Safety & Tracking > LiveTrack Disable that and select Start Livetrack at the bottom of the app screen.
Stopped the activity.
Re-booted phone.Opened the app back up and return to the LiveTrack page and enabled AutoStart again.
Started a ride on my Garmin device and it is now working properly…
Verified latest version of Gamin Connect app More> Settings> Build Version