The Garmin Servers are either overloaded, underspecified or have a connection problem. I see it all the time.
Wait a while, then try again. Perhaps check if you can connect using the web version of Garmin Connect.
As an aside, at least one of the Stats is a little... amusing. My Activities Stat says I have 60 activities, which is about right for the newish Garmin. They are mostly Walking. Garmin Says my Distance Total for those activities is 42,322.4 Kilometers! Pretty impressive huh? :) My StepsTotal Distance is shown as 659.8 Km, which is about right.
I am trying every day, couple of times daily since the introduction of the feature, and every single time i get the same error response. I can see the stats on other people profiles though... Any other ideas?
Well if you just never get the data over many tries at different times of the day, I would say it is time to contact Garmin Support.
They may have a way of resetting the Stats. Just be careful that what they suggest doesn't also reset all your data. I know they didn't warm me I would lose data when they had me reset my Vivoactive HR.
Also note that I get these sorts of errors at around 8am to 10am almost every morning, which would be 9pm to 11pm GMT. Later in the day it isn't a problem, so make sure you test at a range of times.
Happening with my profile aswell, even if my wife tries to check my stats on her App, the same error appears on her phone, definitely profile specific. Garmin support got back to me, saying that I should update the App, that did not solve the issue. I have informed them, even sent screenshots. Will wait and see what they say.
Just wanted to chime in and say I have the same problem. All I get is "an error occurred" when I access the stats tab. Same error when other people try and view my stats too. Hopefully devoted Calum has a solution.
A friend of mine had the same problem and I was looking for an answer, then suddenly it started to happen on my profile as well. I confirm that if a user receives "An error occurred" error on his stats page, all his connections receive the same error for that user. The user receiving the error can successfully display the profiles of the users who does not have this problem. Therefore the problem is not in the application but somewhere in the data. My problem started a couple of weeks ago therefore there must be something wrong with one of the recent activities I had completed but I can display all the individual activities without any errors.
I verified that the problem is in the data of an activity and fixed it for myself. I knew that my problem started a couple of weeks ago, therefore I decided to export all the activities for the last couple of weeks, delete the activities and then import them back.
After logging in to connect.garmin.com on my laptop I exported the recent activities one by one, then I deleted them from connect.garmin.com. After I deleted those recent activities my stats page on my android phone started to work again. I then imported the same activities one by one and stats page continued to work. It looks like there was a corrupt data in one of the activities and exporting and importing it back fixed the problem. I imported all the activities back, therefore I did not lose any data.
One important point I should mention is how you should export your data. I first exported one treadmill activity using gpx format and imported it back for testing. After my treadmill runs I always use calibrate and save option on the watch because the distance displayed on the watch and the distance on the treadmill do not match. For this activity the distance on the watch was 5.60km but when I saved it I had corrected it to 5.00km. In my garmin account it was showing as 5.00km but after exporting and importing in gpx format it displayed 5.60km, which means that it lost the calibration information.
I did not check if I lost any other data or not, instead I tried the Export Original option. In this option the the export file is in *.zip format and inside that file there is a *.fit file. You have to extract and save the *.fit file first so that you can import it back. With this method the calibration information was preserved and the imported activity displayed 5.00km. The only two information I realized missing with this format so far are the name of the activity and the gear used. If you rename the activities, they switch back to their original names after importing the fit file, and the gear (Shoe in my case) switches back to original as well. I had shoe X set as default for running but I was using shoe Y for treadmill, therefore after the run I had edited the gear section and removed shoe X and added Shoe Y. After exporting and importing the fit file back, shoe X was selected and I had to change it to shoe Y again.
In summary to fix your problem follow these steps;
Export your files by using Export Original method
Extract the .fit file from the .zip file
Delete your activities from connect.garmin.com
Import the .fit files back
Correct the names of the activities and gear used if you had edited them originally
The only problem is that, if you do not know when your stats page stopped working, you should start from the last activity and go back repeating this method until you find the corrupt activity.
