I just lost all of my today's steps... I was already at 14k and when checking it again when I got home I'm at 5k... did anyone had this problem before?
Lost them in GC or on the watch? If GC, try resyncing. If lost on the watch you are SOL because Garmin does not care and will not let you change step count in GC. If lost in an activity, you might be able manually import the activity and then delete the activity that is incorrect for steps.
This just happened to me with my Vivoactive 4s. I hit my 11,000 step goal and exceeded it only later to see my Garmin display 5,000. I tried powering it off and on, syncing it. Nothing worked.
This just happened to me with my Vivoactive 4s. I hit my 11,000 step goal and exceeded it only later to see my Garmin display 5,000. I tried powering it off and on, syncing it. Nothing worked.
When you write "my Gamin", do you mean your watch, or the phone app Garmin Connect Mobile? If it was the watch that lost the data, then I would contact the support, or post in the forum for Vivoactive 4. If it was the app, then I would try clearing the app cache in Android Setting » Apps » Connect, and then rebooting the phone.
I have had that happen many times, you look at the day and there are big blank spots. Had my vivosmarthr replaced once, but replacement does it as well
BTW, when the problem occurs on your watch, the disucssion does not belong onto the Garmin Connect Mobile forum. You'd better post about the issue on the respective forum dedicated to your model of watch, where other users of the same model may help you better.
