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Connect App Time Wrong on sleep & steps

Hi All,

Apologies for posting yet another error thread. Tried searching but haven't found a suitable answer

New user to Garmin connect and FR735xt.

Watch time is correct (GPS) and phone time is correct. However my Connect App seems to have AM & PM times mixed up, for steps and for sleep. Sync time and activity times are all correct however.

E.g. in my Sleep Insights says I went to bed at 10:30am and woke up at 18:15. When in fact it should be the other way round. I went for a run yesterday at 1pm when my connect app thinks I was asleep!

My step counter also is wrong with my daily step count resetting at Midday 12:00pm instead of 12:00am midnight. My steps also seem to be stuck at 7890 for the last two days. On the connect mobile app only. They seem to be correct on my watch.

Have paired and unpaired watch, cleared app cache & data, uninstalled and reinstalled app with no fix.

Anyone else come across these issues? Any help would be appreciated!

Thanks,
Sam

0 Former Member over 5 years ago

I am also having the same issue, its frustrating and all the data is kind of useless.

I am having the same issue, time is correct on watch and app, however if i look at the step or sleep graphs, they are in the future.

About to throw this rubbish into the the trash

0 trux over 5 years ago in reply to Former Member

Try re-syncing the watch time with GPS: Menu (on the watch) » Settings » System » Time » Sync With GPS (may differ, depending on the watch model, in doubts consult the user manual). Also set the 24hr time format, just to make sure you are looking at the right time, and not at one 12 hours shifted.

0 Former Member over 5 years ago in reply to trux

I have already done all that, synced to GPS, verified it is on correct time. It syncs time from my phone which is also correct as it is automatic also.

I also tried resetting the watch(instinct) without deleting data. Once it was reset, it seemed to pull all the incorrect data back again. So my step count and sleeping times are in the future again.

Everything worked great with the watch when it was new, then i went traveling, and the watch would sync the local time from my phone and worked great, but ever since i got back my step and sleep tracking are in the future.

Fast becoming an expensive paperweight, seems pretty stupid for a device this expensive that is connected to other devices to be this retarded.

0 trux over 5 years ago in reply to Former Member

Try rebooting both the watch, and the phone.