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Steps error on daily overview

Former Member over 8 years ago

The number of steps is not correct on the daily overview screen. The number shown are the calories used.
This was correct in the past. Could be since last app update but I am not sure.
On the steps screen however, the correct values are shown.
Or is it a (Dutch for 'steps' is 'stappen') translation error of the text below the value?
Vivoactive HR.
See screenshots enclosed.

0 Former Member over 8 years ago

Can I ask how you removed it exactly? Did you remove it from the the mobile app or did you remove it from the connect website?

0 pshare over 8 years ago

As I recall, it was just from the app and the phone. I suppose you could also delete it from Express. I really don't think I had to do that. Just make sure it's not paired to the app and forgotten on the phone.

I'm pretty sure I did the phone first - then the app.

0 Former Member over 8 years ago

Did it in the order you suggested this time and it seems to have done the trick: first unpaired the bluetooth connection, then removed it from my account. After pairing it again the step counter is working correctly. At least for now. God knows why this actually makes a difference, but I'm glad it's working.

Thanks a lot for your help.

I will update if it breaks again.