[FONT=Lucida Grande] Karen Doerr Rogers (Wahoo Fitness Support) [/FONT]
[FONT=Lucida Grande] Aug 31, 4:06 PM EDT [/FONT]
[FONT=Lucida Sans Unicode][FONT=Lucida Sans Unicode]Hi,[/FONT]
[FONT=Lucida Sans Unicode]Sorry you are having this issue. Garmin updated their app on 8/30, it appears that this app update broke the sharing feature between the Wahoo Fitness app and Garmin Connect. Our developers are looking into this issue to see if there is a fix that we can do on our end. However, we may need to wait for Garmin to push a new update. [/FONT]
[FONT=Lucida Sans Unicode]In the meantime, you can either share your workout from the Wahoo app to Strava and upload to Garmin from Strava, or you can email the file to yourself and upload that way.[/FONT]
[FONT=Lucida Sans Unicode]Thanks,
Karen
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I've got the same problem. I reported it on the 31 august to Wahoo and got the following reply. After a week I still can't get it to connect.
I suggest you open a ticket with Wahoo too.
I have the same problem. Wahoo is great and responded immediately while Garmin never responds. In the past I have contacted them only to be ignored. The last was when their update stopped registering sleep properly. They fixed it but never responded. Horrible Customer service.
I would agree about the customer service. I'm going to keep resending the problem report email until they respond or at least fix the problem.
I would agree about the customer service. I'm going to keep resending the problem report email until they respond or at least fix the problem.
Please provide a copy of the correspondence from Garmin. Saying they "don't support the Wahoo platform or something" is not the same as saying they are not supporting it. The reply from them to your email, will allow us to see whether you are gilding the lily or not.
Sorry, but I tend to be a bit sceptical of first time posters...[/QUOTE
Here you go.
Dear Ansel Rogers,
Thank you for contacting Garmin International.
The Garmin servers are working. We don't support the Wahoo app. I do apologize for any inconvenience.
With Best Regards,
Anthony
Customer Care - Mobile Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Anthony 5801
www.garmin.com
Additional solutions may be found at http://www.garmin.com/garmin/cms/site/us/support/searchsupport
>> Original Message ...
>> From: [email][email protected][/email]
>> To: [email][email protected][/email]
>> Subject: Re: uploading from wahoo << Reference ID: 4043272 >>
>> Sent: 02/19/2015 8:10 AM
>>
>>
thanks for the response. until this week I had no problem uploading workouts from Wahoo to garmin connect. the only change on my part was that my phone upgraded to the newest android software. the folks at wahoo said other people were experiencing the same issue and thought it had to do with your servers. thanks Ansel
>>
>>
Sent from Yahoo Mail on Android
From:"[email protected]"
>> Date:Wed, Feb 18, 2015 at 3:42 PM
>> Subject:Re: uploading from wahoo << Reference ID: 4043272 >>
>>
>>
>>
Dear Ansel Rogers,
Thank you for contacting Garmin International.
Garmin has partnered with the following 3rd party fitness web sites to facilitate the synchronization of data from Garmin Connect.
TrainingPeaks
Runcoach
Strava
MapMyFitness (MapMyRide, MapMyRun)
Endomondo
MyFitnessPal*
Beginner Triathlete
Addaero
Endurance Tracker
Fecheveryone
Final Surge
Make YES! Happen
Currently MyFitnessPal is the only site that has a two-way sync of data. All of the other sites will sync with newly uploaded activities from Garmin Connect. Existing activities can be manually exported from Garmin Connect and then imported to the respective 3rd party web site.
Any issues regarding services from another app not listed above, would be the responsibility of that apps developer.
With Best Regards,
Nathan
Customer Care - Mobile Team
>>
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Nathan 8995067
www.garmin.com
Additional solutions may be found at http://www.garmin.com/garmin/cms/site/us/support/searchsupport
>>
>>
>>
>> Original Message ...
>> >> From: [email][email protected][/email]
>> >> To: [email][email protected][/email]
>> >> Subject: uploading from wahoo
>> >> Sent: 02/17/2015 16:26 PM
>> >>
>> >>
I'm having trouble uploading my workouts from Wahoo Fitness. I get a 503 error every time. Wahoo says it's something to do with your servers. Do you know when it will be fixed?
Thanks,
Ansel Rogers
>> >>
>> >>
Sent from Yahoo Mail on Android
>>
>>
>> CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
>>
