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VivoKi Sync issue

Former Member
Former Member over 8 years ago
Since last night I have been unable to sync with my vivoki that is not even a week old

I have installed uninstalled turned on off bluetooth re-paired etc.

I keep getting the following error when it tries to sync

Could not download file from device
FAIL_REJECTED_FILE_NOT_READABLE

I'm about ready to dump this thing after 5 days, but I would really rather fix this. Google is absolutely no help

So, does anyone know what the issue might be?
  • Former Member
    0 Former Member over 5 years ago

    I have the same issue. Did you find the resolution to this?

  • 0 over 5 years ago in reply to Former Member

    Hm, with the vivoki of my wife, it sometimes takes 2-3 attempts to connect, but I did not see yet this error message. And since the Vivoki has no USB interface, I cannot advise you to download and fix the file. The best may be contacting Garmin Support directly. You could also try resetting the device - I see it has some small slit on one side - I do not want to mess with the one of my wife, not to erase her data, but it could be perhaps a reset button, so you could try pressing it. If it is not, you could also try removing the battery for a while. You better remove it for at least some 10 minutes, to avod there is a capacitor holding the charge for shorter periods. If nothing of it helps, have it replaced by the retailer.

  • Former Member
    +1 Former Member over 5 years ago in reply to trux

    Thank you.  I tried everything, removing the battery, removed and reinstalled the app, cleared data, cleared cache, with no success.  Finally called support late yesterday and they have tried everything else.  The final solution is they are sending me a replacement. Thank you for your time on trying to help though. Really appreciate it.