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Watch used to connect to phone - but now it won't!

Former Member
Former Member over 9 years ago
Hi

I am new to these forums so would be really grateful for any help (and please tell me if I'm asking in the wrong place!).

I have a vivoactive and my phone is a Samsung S5. Until about a month ago the watch and phone would sync fine. But now it tells me my device isn't connected and the two won't seem to pair. It seems to be since I upgraded the software on the phone but I haven't found anything out about that so far.

Obviously it must be possible for them to be connected again, but I'm at a loss as to what to try next. Any suggestions gratefully received.

Thanks
Nicola
  • 0 over 9 years ago
    Get your S5 to forget/remove the vívoactive in the GCM app (and OS settings if there)

    Suggestion:
    • Tap on the ≡ in the top left corner in the Garmin Connect Mobile app, then select Garmin Devices from the drop-down menu.
    • If the vívoactive is listed, then tap-and-hold that entry, until a pop-up appears offering you the option to Remove Device (or Cancel).
      Tap on Remove Device.
    • Tap on the + in the top right corner of the Devices screen, and establish a new pairing for your device.
  • Former Member
    0 Former Member over 9 years ago
    7721

    Thank you - they are paired now! I appreciate your help.

    However... despite the pairing, the data won't sync, it says 'Transfer Failed'. Sorry to trouble you again, but do you know how I can deal with this?

    Many thanks

    Nicola
  • 0 over 9 years ago
    Thank you - they are paired now!
    What I was suggesting was that, in case there is sort issue with the pairing information (e.g. it being somehow corrupted or defunct after upgrading the Garmin Connect Mobile app, which I've seen happen at least on Windows‑10 Mobile), removing and reestablishing the pairing record may help issues of that sort.

    However... despite the pairing, the data won't sync, it says 'Transfer Failed'.
    Does your S5 have a particularly slow Internet connection? I've seen transfers fail due to timing out while syncing, because the app could not uploaded all the synced data to the cloud-based Garmin Connect service within in the allotted time. If that is the cause, then trying the transfer again may help, because it seems to me that the app picks up from where it left off (at least in the GCM app for W10M).

    The other possibility that comes to mind is a corrupt FIT (activity record) file on the watch, but I've not seen it happen on my FR235 before (and I don't have a vívoactive myself), so I don't know if that's symptomatic of such a condition, sorry.
  • Former Member
    0 Former Member over 9 years ago
    Does your S5 have a particularly slow Internet connection? I've seen transfers fail due to timing out while syncing, because the app could not uploaded all the synced data to the cloud-based Garmin Connect service within in the allotted time. If that is the cause, then trying the transfer again may help, because it seems to me that the app picks up from where it left off (at least in the GCM app for W10M).

    I don't think the connection is especially slow, but I'm on 4g at the moment, will try it again when I'm at home on wifi.

    The other possibility that comes to mind is a corrupt FIT (activity record) file on the watch, but I've not seen it happen on my FR235 before (and I don't have a vívoactive myself), so I don't know if that's symptomatic of such a condition, sorry.

    That is interesting, as I think I might have a corrupt FIT file - one of my swims went wrong a few weeks ago. I will have a look into that.

    Thank you again for your help.