Since the two VAHR updates (SW v2.60, con.nect IQ v1.2.7) and Garmin Connect android app update (v3.7.0.3) on the 15th June I have noticed that my VAHR activities are not syncing with Garmin Connect on my android app and therefore not with Garmin Connect on my PC. Specifically my steps, sleep and activity minutes have not transferred and appear blank on Garmin Connect. Yet my gym activity has synced fine, including treadmill walks, runs, rowing, strength and cardio. Has this not happened go anyone else? I have tried resetting phone but nothing makes any difference. I assumed it was the updates but no one else seems to have reported this, at least as far as I can see. It is very annoying that all of this data will now be lost. No idea if it is a VAHR issue or a Garmin Connect software issue. Any thoughts or advice would be gratefully received.
I managed to finally get the activity tracking working again. Since updates Garmin Connect had dropped my VAHR as the activity tracker. No matter what I tried I could not get it to reconnect. In the end I went to the Devices section of GC, long pressed on vivoactive HR, selected remove device. Once this had been done, I reconnected my VAHR. Then I went to Settings, vivoactive HR settings, and added VAHR as activity tracker. Then it started syncing my steps etc. However, it did not take the missing data off my VAHR from the last 2 days even though it is still on my VAHR, which seems ridiculous to me. Surely if the data is there it should sync. Now I have two days of steps, activity minutes, HR, sleep data all missing in GC. And you cannot even edit GC to add the data in. Very poor in my opinion. Why can't the software be intelligent enough to ensure that the data syncs in both directions and ensure that it matches on GC and VAHR.
Why can't the software be intelligent enough to ensure that the data syncs in both directions and ensure that it matches on GC and VAHR.
Because that was not the design. The architecture of the Garmin fitness tracking platform is that your vívoactive‑HR is not an information consumption UI for retrieving and displaying what is in the cloud-based Garmin Connect service, so two way syncing is not required.
Because that was not the design. The architecture of the Garmin fitness tracking platform is that your vívoactive‑HR is not an information consumption UI for retrieving and displaying what is in the cloud-based Garmin Connect service, so two way syncing is not required.
OK maybe it wasn't the design, but that is not what I am really talking about here. I have data on my VAHR that did not sync because the updates disconnected my VAHR as the activity tracker. Now I have finally managed to reconnect it to GC why cant and doesnt that data simply transfer in one direction to GC and the software determines what it hasnt already got and adds it. In my opinion this seems like a basic flaw in the software.
I managed to finally get the activity tracking working again. Since updates Garmin Connect had dropped my VAHR as the activity tracker. No matter what I tried I could not get it to reconnect.
That happens sometimes, at least from what I observed on my Windows 10 Mobile handset.
In the end I went to the Devices section of GC, long pressed on vivoactive HR, selected remove device. Once this had been done, I reconnected my VAHR. Then I went to Settings, vivoactive HR settings, and added VAHR as activity tracker. Then it started syncing my steps etc. However, it did not take the missing data off my VAHR from the last 2 days even though it is still on my VAHR, which seems ridiculous to me. Surely if the data is there it should sync.
I have data on my VAHR that did not sync because the updates disconnected my VAHR as the activity tracker. Now I have finally managed to reconnect it to GC why cant and doesnt that data simply transfer in one direction to GC and the software determines what it hasnt already got and adds it.
Let me get this straight, in case I misunderstood. From Garmin Connect's perspective, you added an 24x7 activity tracker to your account at time=[FONT=Times New Roman]t[SUB]1[/SUB][/FONT]. (The history or reason of why you added an activity tracker at that time is both irrelevant and not apparent/known to GC.) You now expect GC to retrieve and admit 24×7 activity on that tracker device collected for time<[FONT=Times New Roman]t[SUB]1[/SUB][/FONT].
It doesn't work that way, especially when it is possible to change the single activity tracker associated with your Garmin Connect account on any day; and, no, the Garmin Connect service does not assume that where possible, it should fill in as much of the data gap of what it knows about you as possible, and thus check whether there is data for the period time<[FONT=Times New Roman]t[SUB]1[/SUB][/FONT].
That happens sometimes, at least from what I observed on my Windows 10 Mobile handset.
Let me get this straight, in case I misunderstood. From Garmin Connect's perspective, you added an 24x7 activity tracker to your account at time=[FONT=Times New Roman]t[SUB]1[/SUB][/FONT]. (The history or reason of why you added an activity tracker at that time is both irrelevant and not apparent/known to GC.) You now expect GC to retrieve and admit 24×7 activity on that tracker device collected for time<[FONT=Times New Roman]t[SUB]1[/SUB][/FONT].
It doesn't work that way, especially when it is possible to change the single activity tracker associated with your Garmin Connect account on any day; and, no, the Garmin Connect service does not assume that where possible, it should fill in as much of the data gap of what it knows about you as possible, and thus check whether there is data for the period time<[FONT=Times New Roman]t[SUB]1[/SUB][/FONT].
OK, when you state it like that I can see why it can't add the old data. It's a pity the updates had disconnected my VAHR as activity tracker and it took me the two days to realise why my steps, sleep, intensity minutes etc were not being transferred but my gym runs, rowing activities were. I lost data on my VAHR last week after plugging in to recharge it, so found this latest issue very annoying. However, I have had my VAHR less than two weeks and am still learning how it all works. Sometimes it isn't obvious! But overall I do love it and do not regret my purchase. Thanks for your help and taking the time to explain a few things to me.
