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Registered over 2 million steps in a day!

Former Member over 9 years ago

My vivofit fit 2 says that I have done over 2 million steps today and I have no idea why. I was just sitting at work and I looked at my vivofit to see the time and noticed the plus sign, so I looked at my step count and almost fell out of my chair!

I reset my vivofit 2 and it seemed to fix the problem on the actual device but on the Connect app it still says I've done 2 million steps today.

Can anyone help me fix this problem, or at least erase the steps from today?

Thank you!

0 Former Member over 9 years ago

Me too

I'm in a similar position, but my reading is 7,200,000 - so there!
Hoping for some assistance...
Jim

0 pshare over 9 years ago

I can't help you however about a year ago, people were reporting this issue with their vivosmarts if they did a cycling activity with a cadence sensor.

Actually, in that case, the widget showed millions of steps but the detail would drill down to correct information. However, averages were distorted.

0 Former Member over 9 years ago

We have received reports of users seeing an excessive number of steps uploaded to their Garmin Connect accounts, and are investigating the root cause. We apologize for the inconvenience that this has caused in the mean time.