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HR and Intensity info gone missing from app

Checked out the app this morning and the NR and Intensity information has gone missing, everything else is fine. I have a Vivosmart HR

The info is fine on the VSHR (which I re-paired just to make sure) and it appears fine on the website so assume it's the app or something in the background that's at fault.

Anyone getting or seen anything similar?

PS Not sure if it's connected but when scrolling through the screens my week's sleep patterns (7 small horizontal bars) were broken up with deep/light/awake stripes just like the daily sleep screen. They've since gone back to normal. I wonder whether something's happening in the background?

0 Former Member over 9 years ago

No HR report in App

My HR inffo has been missing from my app for sometime now, and i am not happy about this. The HR info. Is the purpose for buying this to begin with. Any ideas on getting it back?

0 Former Member over 9 years ago

Heya guys,

I had the same issue. On the main page of the app, instead of 6 blocks you will have 4 blocks. And when you go to look for the All Day HR, its missing.

it happens to me when I go in and out of my house and loose wifi connectivity. If your forcefully close the application and re-open it while being connected to the internet, it should be fixed.