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Sync fails

Former Member
Former Member over 9 years ago
Hi there.

I can't sync my Vivofit 2 with Garmin Connect Mobile no more. As well as the Garmin Express from my computer won't let me sync either. The same message - sync failed.

I tried removing the Vivofit 2 from Garmin Connect Mobile just to set it up again. Then it wouldn't let me connect Vivofit 2 to the app again. Just a hint, when I did this it also deleted the heart rate setting from my Vivofit 2 which makes it completly useless for me. And I cannot get it back. Probably just until it's been fixed. Be carefull not to make the same mistake as I did there.

So, anyone else experiences falied syncs with their devices?
  • Former Member
    0 Former Member over 9 years ago
    Yep Sync fails but notifications like SMS texts and emails are still coming through at least.
  • 0 over 9 years ago
    It's finally working for me but there's a delay before the information appears. For steps, it was about a minute. For sleep, it was maybe 3 minutes.
  • Former Member
    0 Former Member over 9 years ago
    Confirmed, Sync works again after my last run.
    I haven't played enough with it to test out the delays in update.
  • Former Member
    0 Former Member over 9 years ago
    still geting synch fails - Samsyng S4 Android 5.01

    I'm still unable to synch with connect mobile 3.1.1.1. It worked for a few days then quit two days ago.
  • Former Member
    0 Former Member over 9 years ago
    Still failing for me

    I also have an S4 and a vivosmart. Mine hasn't synced since 8th Nov, despite deleting and re-installing the app and various other attempts to fix, which is really frustrating. I reported it to Garmin Australia last week, but haven't heard back from their IT team yet. I should add it will still update my alarms and other settings, I just don't have any record of steps, sleep or activities - the main things I actually want to look at! :mad:
  • Former Member
    0 Former Member over 9 years ago
    Got mine working again

    I did more research and found it might be an issue with Android so I tweaked the Android Location function, then tweaked Bluetooth on my vivoactive and its syncing again. Hope it stays that way.