I have tried to sync multiple times this morning and I can not get the device to sync my sleep to my connect account. Are others having this same problem?
I have tried to sync multiple times this morning and I can not get the device to sync my sleep to my connect account. Are others having this same problem?
My sleep tracker is just flat time I set it and woke up time no movement tracked nor deep/light sleep.
I was the one to initiate the case at Garmin as I was having issues as of the 7th. I've been using a vivosmart and a vivofit since the issue began. The issue is Connect not the bands. Last night, my vivosmart gave me an auto-sleep graph that finally made sense. My vivofit doesn't show anything.
This is an update Garmin sent me last night.
Philip I have added the additional notes to your open case. Also the days that are not showing sleep is a new thing. We have received multiple reports from customers who are missing sleep data. We are aware of the issue and we are working to resolve it as soon as we can. At this time the status page has been updated to reflect this issue.
