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iOS Earthmate not syncing waymarks created in Explore map website

Waymarks that I have created in Garmin's Explore map on the website are not syncing with the Earthmate app (on iOS).

I have successfully done this action before. This is the first time that it has failed. I have tried removing the app and then re-installing it.

I am using iOS 12.1.2

I have tried emailing the help desk but they take so long and my hike is coming up soon.