Hi folks,
I've got issues with Garmin Pay when trying to purchase something in the Connect IQ store and I want to check if someone has had similar experiences and got a solution.
I'm currently using a Fenix 9 Pro inReach Amoled and I tried to purchase watchfaces via the Android Connect IQ store.
After I've setup everything the first time on my watch, I could successfully buy a watchface!
The next time, a few days after my first attempt, I could NOT! The sequence and the error I get is always the same:
- Search watchface in Connect IQ on my phone, bluetooth connection to watch is established
- Press purchase button in Connect IQ
- When the payment process starts on the watch, I shortly see the message "Getting your wallet information" on my watch display immediately followed by an error message screen saying "Order Failed Try Again?" with the green checkmark and red cross buttons for retrying or cancelling.
The funny thing is, I then got in touch with support and we tried multiple things but with no success. One day then, without changing anything in my setup, I just for fun tried again to purchase something and tadaaa, it worked!
So again days later, today, I tried again to purchase something and you might guess it...."Order Failed Try Again?"
So: Without changing anything in the whole setup, sometimes it works, sometimes not.
Here are all the details I collected that may be helpful:
- Latest Connect IQ app on Android phone
- Fenix 9 running 6.38
- Removed and re-added credit card multiple times
- Card is a Visa from a bank participating in Garmin Pay
- I tried the card of my partner, a Mastercard from a participating bank - same result
- Both cards a regularly used for e-commerce and work fine
- I phoned my credit card service hotline, they could not even see the failed payment attempts so these do not reach the credit card company!
- When I run the wallet app on my phone I'm asked for the pin and once I entered it, I can see the credit card
- All information in the Garmin Connect app look good, no error messages etc.
- Address information I entered for the credit card is perfectly correct and as said, it worked two times already!
- I tried to force stop the app on the phone, clear the cache, restart everything, no success
Did anyone experience similar issues and found a solution?
The point that my credit card company told me they do not see the payment attempts tells me, that the issue is already happening on Garmins side and I found reports from other people in the past that also had such issues while asking AI, but I could not find any structured approach for resolving this. I'm in contact with Garmin Support but they are just collecting logs so far.
Any help is highly appreciated.