Venu 4 shuts down while listening to music

3543981 20 days ago

The watch shuts down while listening to Spotify music for about 5-10 minutes. I have ensured that the playlist is properly synced and I sync with Garmin connect before starting playback.

Why is this happening and is there a fix or upcoming software update?

0 8669942 19 days ago

Hello!

Your Garmin watch shutting down during Spotify playback is a known app issue, often linked to storage or software glitches. Reinstalling Spotify, clearing space, or rebooting the watch can help, and Garmin is working on EZ Pass RI updates to fix it, so keeping your firmware and apps current is the best way to prevent crashes.

0 3543981 18 days ago in reply to 8669942

I checked Garmin Express and it shows 4.6 GB of free storage. My Spotify playlist has 100 songs and uses only 298 MB, so storage doesn't seem to be the issue.

I also tried reinstalling Spotify, but the issue still persists. I hope this can be resolved in an upcoming update.

Thank you for your response.