Venu 3 not connecting audio mode

3082490 22 days ago

My venu 3 works fine with my Samsung A55 except the audio assistant.
When I try it, gemini appears on the phone, but the watch crashes "Echec à la connexion"

In Bluetooth menu, when I try to connect "watch" for audio, it fails after trying a few seconds, same for "calls" option
Tried deleting all previous Bluetooth connection, retrying connection, reseting devices.
Something prevent the A55 to connect Venu 3 in audio mode.

0 Garmin - DK 22 days ago

In addition to the troubleshooting steps you've already tried, we recommend following the steps in this Support Center article. If that does not take care of it, please let us know if it'd be ok to email you to troubleshoot this further.

0 3082490 22 days ago in reply to Garmin - DK

No, Bleutooth is connecting, but only audio option fails.

0 Garmin - KS 14 days ago in reply to 3082490

Please check to ensure that you have the latest version of the Garmin Connect app installed, and that your phone's OS is up-to-date. I also recommend plugging your Venu 3 into a computer and syncing it with Garmin Express, which will make sure that it has the latest software installed as well.

Once that's done, power off and back on both your phone and your watch and then try enabling those Bluetooth connection settings once more (for Calls and Audio) as explained here: What Android Bluetooth Connections Does My Garmin Voice Assistant Watch Need?

If you're still experiencing this issue, then it will be best for us to reach out to you via email to troubleshoot further. If that's the case, please let us know if we have permission to do so.

0 3082490 14 days ago in reply to Garmin - KS

I have done all this. When I switch on "audio" or "calls" in the bluetooth parameters it waits for 5 seconds and says "impossible".
I have re-done all the connecting procedure with no success.
Galaxy A55 5G Android 15 One UI 7.0 all up to date.

0 Garmin - KS 8 days ago in reply to 3082490

At this point, it would be best for us to email you for further troubleshooting. Do we have permission to email you?

0 3082490 8 days ago in reply to Garmin - KS

Yes, please

0 Garmin - KS 7 days ago in reply to 3082490

Thank you! I just sent you an email about this, so please be on the lookout for it. Feel free to reply to it directly if you have any questions!